At U.S. Bancorp India, we’re on a journey to do our best. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bancorp India gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

Job Description:

• The Debt Management team member is responsible for reviewing and processing proactive, reactive, and alternate payment or settlement offers submitted by Debt Management Companies (DMCs) on behalf of cardholders. This role involves daily retrieval and analysis of DMC batch files, validation of account details and installment schedules, confirmation of payment plan expiration dates, and accurate documentation within servicing systems.
• The team member ensures approved offers are processed in accordance with established authorization guidelines, generates and distributes settlement letters, and maintains compliance with account management procedures. Additionally, the role requires identifying accounts that require additional layers of review, coordinating with Recovery Designees when applicable, and updating account status codes to support successful debt management and resolution outcomes while delivering high levels of accuracy, attention to detail, and regulatory compliance. 
• Strong attention to detail, excellent Microsoft suite skills, ability to complete complex tasks with minimal oversight and critical thinking skills.
  Performs a variety of document processing and record keeping tasks associated with customer accounts that require a thorough knowledge of products and services in the assigned area. Duties may include entering new account information; changing information on existing accounts; recording transactions; answering customer inquiries; receiving, classifying, consolidating and summarizing documents and information; completing reports and providing administrative support.
• Responsibilities may also include customer service duties such as answering customer inquiries, resolving customer problems and responding to customer requests for information.
  
  Role Responsibilities:
• Debt Management: Debt Management companies assist borrowers in establishing payment plans and settlement  arrangements. The Support Team must receive Power of Attorney (POA) or authorization documentation (ATC) before arrangements can be discussed with the Debt Management Company.
• The Centralized Debt Management Team is the main point of contact for accounts coded for Debt Management.  They handle communications, settlement discussions, and provide information about third-party assignments as needed.
• Settlement Processing:  The Debt Management Team may process a proactive, reactive or alternate offer received from a Debt Management Company (DMC) on behalf of the Cardholder. Daily, the Debt Management Designee will retrieve batch files from the DMC for review of account details and/or settlement offers.  If within DMC authorization and approved, the team member will validate the installment schedule, confirm the expiration date matches the last scheduled payment, document everything in CMe or CACS.  A settlement letter (systemic or manual) will be provided to the DMC.
• CACS only - Note that Promise schedule history notes only show whole-dollar individual payments, while the letter shows exact payment amounts.
• CACS only - If the account isn’t in a workable state code and isn’t S86 or S66, refer it to a Recovery Designee.  If appropriate, the Recovery Designee applies primary S86 and secondary S66.  Once ready, the Debt Management Designee moves the account to S10 in CACS.
  
  Competencies:
• Debt Management Offer Evaluation
• Regulatory and Procedural Compliance
• Attention to Detail and Accuracy
• Critical Thinking and Decision-Making
• Risk Identification and Escalation
• Quality Assurance and Control Execution
• Independent Execution and Accountability
• Documentation and Recordkeeping
• Organization and Priority Management
• Collaboration and Professional Communication
  
  Skills:
• Debt management offer review and processing
• DMC batch file retrieval and analysis
• Account detail and eligibility validation
• Installment schedule and expiration-date verification
• Payment plan and settlement processing
• Settlement letter generation and distribution
• Account status coding and servicing-system updates
• Exception identification and escalation
• Microsoft 365 proficiency
  
  Qualifications:
  Basic Qualifications  - High school diploma or equivalent  - Typically three to five years of clerical and customer service experience Preferred Skills/Experience  - Thorough knowledge of products, services, terminology, procedures and systems related to assigned area  - Strong customer service skills  - Ability to manage multiple projects and deadlines simultaneously while maintaining a high level of customer service  - Ability to identify and resolve/escalate complex problems  - Proficient computer navigation skills using a variety of software packages including Microsoft Office applications  - Effective verbal and written communication skills
  
  Years of experience: 4+ relevant years.
  Shift Timings: 6:30pm-3:30am IST

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Posting may be closed earlier due to high volume of applicants.

This is an U.S. Bancorp India posting. U.S. Bancorp India is a part of the U.S. Bank family.