The Processing Admin reports to the Sr. Manager of Administration based out of our central operations office in Highland Hills, OH. The Processing Admin is responsible for the accurate and timely processing of newly executed sales contracts. This position requires strong time management skills, accurate data entry skills, and the ability to nurture effective relationships with both internal and external customers. The role will be within a fast-paced, team-oriented environment and will follow a hybrid schedule after three (3) months of training.

Reviews sales contracts for accuracy and inputs data into Salesforce with high accuracy

Works directly with Sales Reps, Sales Managers, and customers on contract addenda and other required paperwork items to ensure we have all the needed information to approve a sale

Manages market specific email inbox and responds in a timely manner

Validate, enter financing information into Sales Force and request modifications based on sale changes

Enters customer payments and completes daily payment log verifications for all payment methods

Proactively monitors various reports and actions upon when needed until resolution

Processes change orders, proactively tracks progress along pipeline and contacts Sales and customers until completed

Collaborates with Accounting Department during month end processes

Performs other duties as assigned

High School Diploma or GED

2+ year of similar administrative support experience

Proficiency in Microsoft Office Suite

CRM (Customer Record Management) experience a plus

Customer-centric mindset

Demonstrated success in deadline-driven and high-pressure environment

Home Improvement/Construction industry experience is a plus

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