The Process Engineer - Entry manages the end-to-end process improvement lifecycle. Key responsibilities include conducting feasibility assessments, evaluating process maturity, and documenting robust new workflows. By leveraging statistical analysis and industry-standard engineering methodologies, the role bridges the gap between current operations and a technology-driven future state. Additionally, the engineer leads the implementation phase and establish metrics to quantify realized benefits.

What you’ll do

• Assess the feasibility of process improvement opportunities following a multidimensional approach, including but limited to financial (costs and expected benefits), technical, and compliance aspects.

• Prioritize process improvement opportunities by creating inventories and evaluating the maturity level.

• Design and document new processes outlining their scope, steps, actors, systems, inputs, processing actions, outputs, quality, metrics, etc.

• Describe the current state of a process (as-is) by mapping workflows (end to end) at different levels of abstraction and performing data analysis to specify process attributes such as AHT, UPH, SLAs, and task categories.

• Identify process inefficiencies and make tech-enabled proposals by applying fittable methodologies such as Six Sigma, Total Quality Management (TQM), Lean, Kaizen, Kanban, Agile, BPM, and techniques oriented to analyze capacity, eliminate bureaucracy, focus on value-added activities, eliminate duplication, simplify, reduce cycle times, decrease errors, improve the customer experience, reduce manual steps (automation) and accelerate the revenue capturing.

• Perform internal and external benchmarks oriented to identify and apply good business practices that can lead to efficiencies.

• Periodically evaluate existing metrics and KPIs and propose new ones as required.

• Lead the implementation of proposed solutions by coordinating with business and technical teams.

• Digitally transform business processes by promoting the usage of technology, including AI.

• Track the benefits realization of process improvement initiatives.

• Report process improvement outcomes to stakeholders regularly.

What experience you need 

• University degree in Industrial Engineering

• Proficient in English oral and written

• 6+ months of working experience and understanding of process improvement techniques applicable to the service industry.

• 6+ months of working with Lean Six Sigma methodology and statistical analysis.

What could set you apart

• ASQ Green Belt or Black Belt certification

• Knowledge about Digital Transformation, including RPA/AI

• Scrum Certification