What You’ll Do 

• Partner with senior leaders and cross-functional stakeholders to analyze existing systems and operational procedures, identifying opportunities to improve business performance through process redesign, AI, and automation. 

• Lead structured discovery conversations, including interviews, workshops, and stakeholder walkthroughs, to understand current-state processes and future-state goals. 

• Conduct gap and impact analyses to identify areas of risk and recommend solutions aligned with business needs and best practices. 

• Collect and document business requirements for process improvement initiatives, and create and maintain clear, structured process maps. 

• Coordinate cross-functional project teams to deliver on established business goals, facilitating and participating in User Acceptance Testing and stakeholder alignment throughout implementation. 

• Act as a trusted process subject matter expert, guiding strategic conversations and decision-making on high-visibility initiatives. 

• Serve as a valuable contributor to the broader continuous improvement methodology, helping shape how the team approaches continuous improvement work and raising the bar for the practice over time.