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GENERAL FUNCTION:

Responsible for the facilitation, coordination and execution of the operational activities relating to the Private Banking high net worth client / Investment Management &Trust (IM&T) businesses. An intermediate professional responsible for following established guidelines and identifying and resolving problems, ultimately adding value to the client experience while minimizing risk.

The position is responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring and reporting risks of all types.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Perform duties independently, consulting with other team members or supervisors on client issues of greater complexity.  Exhibits strong, basic execution capabilities.

• Form a strong understanding of the businesses’ products and processes, with a general understanding of fiduciary risk, responsibility, and law as it pertains to trust account funding, administration, closing, etc.

• Builds an understanding of the firm’s businesses and the related industry economics.

• Contribute to work flow or process change and redesign, focusing on better solutions and value add for an awesome client experience.

• Accountable for reporting or process administration as needed.

• Collaborate with internal lines of business to ensure client requests are processed quickly and accurately.

• Serve as a control point, ensuring all required documents are present and accurate while verifying that all required approvals are properly obtained.  Perform independent client callbacks as required.

• Utilize and interpret IM&T Policy and Procedures to process all client requests.

• Responsible for account funding, transactional account activity, cost basis adjustments and IRS Transfer Statement requirements, court accountings, account closings, and other duties and special projects as assigned.

• Primary focus is on execution within defined parameters, with some expansion based on developing capabilities and / or experiences, in partnership with more experienced staff.

SUPERVISORY RESPONSIBILITIES: None.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• Three or more years’ financial services experience, preferably with exposure to trust operations, private banking, or customer service.

• Four-Year college degree preferred.  A major in Accounting, Finance, or Economics desired.

• Experience with Microsoft office products, such as Word, Excel, PowerPoint and Outlook.

• Acquired understanding of company policies, procedures, and operations.

• Ability to multi-task and work well under pressure.

• Ability to work independently with limited supervision and direction.

• Knowledge of fiduciary risk preferred.

• Excellent verbal and written communication skills.

• Demonstrated ability to build relationships and solve problems across functional areas.

• Effective customer relations skills.

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At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.

The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. In addition to the base salary, this role is eligible to participate in an incentive compensation plan, with any such payment based upon company, line of business and/or individual performance.

Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner. 

Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting.  Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third.  Any unsolicited resumes – no matter how they are submitted – will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.