Syneos Health® is a leading fully-integrated life sciences services organization built to accelerate customer success. We partner with innovators at every point across the drug development and commercialization continuum, helping them navigate complexity, anticipate change and accelerate progress.
 
Every day we perform better because of how we work together, as one team, each the best at what we do. We bring together talented experts across a broad spectrum of business critical corporate functions. Every role plays an essential part in enabling our customers to achieve their goals. Our teams are agile, collaborative, and committed to delivering—for each other, for our customers, and ultimately for the people who rely on the services we support.
Discover what your 25,000 future colleagues already know:
 
Why Syneos Health
• We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program.
• We are committed to building an inclusive culture – where you can authentically be yourself. Central to this is our purpose – Driven to Deliver – which captures the passion of our colleagues to show up each day and shape solutions that have the ability to dramatically impact someone’s life. 
• We are continuously building the company we all want to work for and our customers want to work with. Why? Because we know that when we bring together smart colleagues from across the world, we can shape the future of healthcare, driving impact for customers and defining the pace of patient progress. 

Job Responsibilities

The Principal Tech Vendor Relations Analyst is responsible for managing complex technology vendor relationships across the full commercial and operational lifecycle, including software publishers, 3rd party data providers, outsourced delivery partners, and managed service providers. This role serves as the senior operational owner for vendor engagements, ensuring contracts, SOWs, renewals, and ongoing vendor performance are commercially sound, contractually compliant, and aligned with enterprise governance standards. The position acts as a central coordination point between vendors and internal stakeholders including Procurement, Legal, Finance/AP, Security, Architecture, and Delivery teams.

Core Responsibilities

• Serve as Vendor Relationship Owner (VRO) for assigned technology vendors, including strategic software publishers and outsourced delivery partners.

• Manage outsourced and managed service vendor contracts across the full lifecycle, including SOW development, execution, renewals, amendments, and terminations.

• Act as the primary operational owner for outsourced vendor engagements, ensuring contractual obligations, deliverables, milestones, SLAs, and acceptance criteria are defined, tracked, and enforced.

• Lead technology software and services renewals, including review of pricing, scope, and commercial risk.

• Coordinate vendor performance reviews and proactively identify, escalate, and remediate delivery, financial, or compliance risks.

• Partner with Procurement, Legal, Finance/AP, and business stakeholders to ensure contracts and purchase orders align with approved scope and commercial terms.

• Support change management for vendor engagements, including scope changes, pricing adjustments, extensions, and transitions.

• Ensure vendor engagements comply with enterprise requirements for security, data protection, audit readiness, and regulatory obligations.

• Support governance forums, legal checkpoints, and executive escalations related to vendor management.

Qualifications

• Four year degree in IT, business or equivalent experience

• 8–10 years of related experience managing technology vendors, including outsourced service providers and managed services.

• Strong understanding of software licensing, maintenance, professional services, and managed services contracts.

• Proven experience working with Procurement, Legal, Finance/AP, and cross-functional IT stakeholders.

• Ability to interpret MSAs, SOWs, NDAs, and commercial terms and identify contractual or operational risk.

• Strong analytical, organizational, and problem-solving skills with the ability to manage multiple vendor engagements concurrently.

• Excellent written and verbal communication skills with the ability to interact effectively at all organizational levels.

• Demonstrated ability to work independently, exercise sound judgment, and manage competing priorities in a dynamic environment.

Critical Skills:

Experience with

• Vendor contract lifecycle management

• Outsourced vendor and managed services oversight

• Commercial and financial analysis

• Contract interpretation and negotiation support

• Cross-functional stakeholder management

• Risk identification and escalation

Disclaimer:

Tasks, duties, and responsibilities as listed in this job description are not exhaustive. The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities.

Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description. The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above. Further, nothing contained herein should be construed to create an employment contract. Occasionally, required skills/experiences for jobs are expressed in brief terms. Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees. The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job.

Get to know Syneos Health

Over the past 5 years, we have worked with 94% of all Novel FDA Approved Drugs, 95% of EMA Authorized Products and over 200 Studies across 73,000 Sites and 675,000+ Trial patients.

No matter what your role is, you’ll take the initiative and challenge the status quo with us in a highly competitive and ever-changing environment. Learn more about Syneos Health.
 

http://www.syneoshealth.com

Additional Information

Tasks, duties, and responsibilities as listed in this job description are not exhaustive.  The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description. The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above.   Further, nothing contained herein should be construed to create an employment contract.  Occasionally, required skills/experiences for jobs are expressed in brief terms. Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees.  The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job.