Sobre este puesto de Principal, Integrated Campaigns Strategist en Intercom
Fin, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.
Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.
Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we're building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword, it's a way of life. The world of work as we know it is changing, and we're looking for Trailblazers who are passionate about bettering business and the world through AI.
Ready to level up your career at the company leading workforce transformation in the agentic era? You're in the right place. Agentforce is the future of AI, and you are the future of Salesforce.
What's the opportunity?
At Fin, now part of Salesforce, you’ll have the chance to shape the future of customer experience at the company building the highest-performing AI Customer Agent on the market.
As Principal, Integrated Campaigns Strategist, you’ll architect and lead high-impact, global campaigns that generate measurable pipeline and revenue for your audience portfolio. Your strategic vision and ability to deliver innovative, data-driven campaigns will help Fin establish category leadership in the rapidly evolving AI agent market.
You’ll join the Integrated Campaigns team within Fin’s Demand Generation organization. We are a fast-paced, high-agency group that accelerates Fin’s growth with full-funnel, omnichannel campaigns that build awareness and drive demand with one consistent narrative across every touchpoint. You’ll partner closely with product marketing, content, creative, brand, field marketing, and sales to design and deliver cohesive campaigns that consistently meet pipeline targets. You’ll thrive in an environment that values ownership and speed.
What will I be doing?
- Own the end-to-end strategy and execution of integrated campaigns for key audience segments, orchestrating cross-functional partners to drive pipeline and revenue across global markets.
- Develop campaign strategies that span the full funnel, from awareness through conversion, using multiple channels including digital advertising, email, webinars, virtual and live events, content syndication, and sales enablement.
- Run rigorous processes, timelines, and governance across concurrent campaigns, and look for ways to streamline workflows.
- Work with regional teams to adapt campaigns for local relevance while keeping global consistency and brand alignment.
- Translate market insights, competitive intelligence, and customer behavior into compelling campaign narratives and journeys.
- Collaborate with content and product marketing to plan audience-specific content roadmaps and campaign assets (research reports, guides, webinars, customer stories, and demos) that move prospects through the funnel.
- Monitor campaign results across marketing qualified lead generation, pipeline contribution, target account penetration, and ROI, and share learnings across the organization.
- Champion innovation in go-to-market strategy by testing new approaches and staying ahead of market trends, audience behaviors, and emerging channels.
What skills do I need?
- 10+ years of B2B marketing experience across integrated campaigns, demand generation, content marketing, and/or account-based marketing, with a proven track record of scaling global, omnichannel campaigns that drive pipeline and revenue growth
- Hands-on experience applying AI tools and automation to marketing workflows (research, content development, campaign build, reporting, and optimization), with a point of view on where AI should replace manual work and where it should augment it
- Command of B2B pipeline metrics, attribution, and ROI, with the analytical skills to turn campaign data into clear priorities, trade-offs, and executive-level reporting
- Strong project management skills, with the ability to run complex, global initiatives across many stakeholders and time zones
- Clear communication and presentation skills with senior stakeholders
- Experience partnering with sales teams to align on strategy and build pipeline
- Adept at using Marketo, Salesforce, and Claude; skilled at workflow design and change management
- Experience at high-growth technology companies
- Curiosity, resilience, and the ability to thrive in ambiguity and change
- Bachelor’s degree in marketing, business, or a related field
Bonus skills & attributes
- Experience building or deploying AI agents, skills, or automations (for example, Claude, agent frameworks, or marketing automation AI features) in a marketing context
- Experience developing campaign playbooks and frameworks that help regional teams localize and execute with autonomy
- MBA or equivalent experience
*Proof of eligibility to work in the United States is required.
The base salary range for candidates within the San Francisco Bay Area is $189,000-$225,750. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).
#LI-Hybrid
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at fin.ai/careers. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.
Policies
Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.
We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
