The Pricing Officer leads the end-to-end pricing strategy, governance, and execution across Individual Life, Health, and Group businesses, ensuring strong alignment with business strategic priorities, Financial targets and Risk appetite.

The role is responsible for transforming the pricing function into a center of technical excellence and a strategic decision partner that delivers:

• Strong product competitiveness and innovation
• Robust pricing execution and risk discipline
• Sustainable portfolio value and profitability
• Continuous capability uplift and operational excellence

Key Responsibilities

A. Product Risk Identification & Management

The PO is responsible for leading the identification, assessment, and management of risks across all products and initiatives, ensuring comprehensive evaluation of financial, market, policyholder, operational, and model risks, and assessing their impact on key financial metrics over both the short and long term.

B. Pricing Strategy & Value Management

Defines and leads pricing strategy, ensuring alignment with business priorities and and key strategic segments including Health, Agency, and Banca.

Drives product innovation and structuring through the development of competitive, sustainable product designs, and oversees pricing for new product development, tactical and campaign-driven initiatives.

Leads financial evaluation of product proposals and business plans and drives portfolio value optimization through product mix management, margin improvement initiatives, and repricing strategies, particularly for Health and Group portfolios. Ensures pricing decisions reflect long-term sustainability.

Provides strategic recommendations to senior management to support product prioritization, design decisions, and overall portfolio optimization.

C. Stakeholder Communication & Decision Support

Effectively communicates product risks, financial implications, and trade-offs to senior management, regional stakeholders, and relevant internal functions, and provides clear, business-relevant insights to support informed decision-making and strategic direction.

Acts as a key partner to business leadership, contributing to business planning, pricing strategy execution, and portfolio performance discussions.

D. Pricing Governance and Integrity

Accountable for the integrity of pricing of all product initiatives ensure pricing assumptions are developed using sound actuarial methodologies. Leads and enforces the company’s pricing governance framework, including approval of pricing models, assumptions, and profitability thresholds; and enforces documentation discipline to support internal approvals, audits, and regulatory submissions.

Maintain the integrity, robustness, and consistency of pricing across all products and initiatives. Ensure products are aligned with customer value and suitability principles. Ensures risks are appropriately mitigated through product design features, reinsurance arrangements and others, ensuring alignment with the company’s risk appetite.

E. Regulatory Compliance & Standards

Ensures all product pricing and initiatives comply with applicable regulations, as well as corporate pricing standards and internal policies.

The Pricing Officer leads interactions with regulators and regional stakeholders, ensuring the delivery of high-quality product approval submissions and driving alignment with regional standards, IFRS 17 requirements, and established risk and governance frameworks.

Maintains awareness of regulatory developments and industry trends and ensures these are reflected in pricing strategies and decisions.

F. Pricing Operations, Tools & Process Excellence

Oversees pricing operations including Day 1 and Day 2 support, implementation activities, and in-force customer projection requests.

Leads the development and enhancement of pricing tools, models, and analytical capabilities to improve accuracy, efficiency, and turnaround times.

Leads the pricing quality uplift agenda, ensuring first-time-right submissions, strong review discipline, and consistent pricing standards.

G. Team Leadership & Capability Building

Lead and develop Pricing teams across Life, Health and Group building strong capabilities in Financial analysis, Risk assessment as well as Business storytelling.

Drives a culture of accountability, collaboration, and technical excellence, and ensures continuous capability development aligned with evolving business and regulatory requirements.

Qualifications & Experience

• Fellow of a recognized actuarial body is a must
• Minimum 10–15+ years of progressive experience in insurance pricing across Individual Life, Health, and Group, with demonstrable track record of leading pricing functions
• Strong expertise in Life, Health, and Employee Benefits product structures
• Deep expertise in financial metrics and value drivers, with advanced understanding of IFRS 17 mechanics and implications for pricing, reporting, and product design
• Strong analytical and strategic thinker with ability to balance growth, profitability, and risk trade-offs
• Demonstrated experience in pricing governance, risk management, and regulatory engagement
• Excellent communication skills, with ability to translate complex actuarial outputs into clear, business-relevant insights for executive decision-making
• Experience in supporting distribution strategies (Agency, Banca, Corporate Solutions)
• Bachelor’s degree in Actuarial Science or Mathematics

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].