Sobre este puesto de Practice Supervisor, HVI Yawkey Center en Mass General Brigham
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
MGH Heart & Vascular Institute, Yawkey Center | Onsite | Full-TimeTake the next step in your healthcare leadership career while making a meaningful impact on cardiovascular practice operations and the patient experience!
We are seeking an organized, motivated, and collaborative Practice Supervisor to join the Heart & Vascular Institute at Massachusetts General Hospital's Yawkey Clinic. In this leadership role, you'll oversee daily outpatient practice operations, supervise administrative and clinical support staff, and help ensure an efficient, welcoming, and patient-centered environment.
You'll play a key role in developing a high-performing team, improving operational workflows, and supporting the delivery of exceptional cardiovascular care. This is an exciting opportunity for an emerging healthcare leader to strengthen their supervisory experience while partnering with providers, staff, and leadership in a dynamic academic medical center.
What You'll Do
- Oversee daily outpatient practice operations, ensuring efficient workflows, appropriate staffing, and a positive patient experience.
- Supervise, coach, and support clinical and administrative support staff, providing day-to-day guidance and direction.
- Lead recruitment, hiring, onboarding, training, performance evaluations, and professional development for assigned staff.
- Assign responsibilities, monitor performance, and promote accountability, teamwork, and consistent service standards.
- Coordinate patient scheduling, staff coverage, appointment availability, wait times, ancillary testing, and follow-up processes.
- Oversee administrative and financial workflows, including referrals, insurance verification, registration, co-payment collection, and billing.
- Identify operational challenges, evaluate workflows, and implement improvements that enhance efficiency and patient access.
- Monitor practice communication systems, telephone operations, and patient volume to ensure timely and effective service.
- Manage purchasing activities, including purchase orders, petty cash, check requests, and office supply inventories.
- Maintain adequate office supplies and equipment to support uninterrupted practice operations.
- Collaborate with cardiovascular providers, practice leadership, and multidisciplinary teams to address operational priorities and support departmental goals.
Qualifications
- High school diploma or equivalent required.
- Associate's degree in a related field preferred.
- Prior supervisory experience required.
- 2–3 years of experience working in an academic healthcare environment required.
- Strong leadership skills with the ability to motivate, coach, and develop staff.
- Proficiency in Microsoft Office Suite and familiarity with healthcare administrative systems.
- Excellent written and verbal communication skills, with the ability to collaborate effectively with staff at all levels.
- Strong organizational, problem-solving, and time management skills.
- Ability to manage multiple priorities, adapt to changing operational needs, and meet competing deadlines.
- Knowledge of healthcare practice operations, patient access, registration, insurance verification, and billing processes.
- Understanding of Generally Accepted Accounting Principles (GAAP).
- Ability to exercise sound judgment, maintain accountability, and contribute to a positive, team-oriented work environment.
Additional Job Details (if applicable)
Why Join Our Team?
- Comprehensive benefits, including medical, dental, and vision coverage.
- 403(b) retirement plan.
- Tuition reimbursement.
- Discounted MBTA pass and additional employee perks.
- Opportunity to advance your healthcare leadership career within a nationally recognized academic medical center.
- Develop specialized expertise in cardiovascular practice management, patient access, and outpatient operations.
- Strengthen your supervisory and people-management skills through staff development, coaching, and operational leadership.
- Collaborate with cardiologists, advanced practice providers, clinical teams, and administrative leadership dedicated to delivering exceptional cardiovascular care.
- Gain valuable experience leading workflow improvements, supporting operational initiatives, and enhancing the overall patient experience.
As a Practice Supervisor, you'll have the opportunity to make a lasting impact by supporting your team, strengthening practice operations, and helping patients receive timely, coordinated cardiovascular care. Join the MGH Heart & Vascular Institute, where your leadership, collaboration, and commitment to excellence will make a meaningful difference every day!
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
Pay Range
$54,059.20 - $78,686.40/Annual
Grade
6
EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.