Position Summary: Predominant job responsibilities and requirements occur after the sale of the company’s product to the client. Responsible for providing after-sales technical support to meet user requirements according to terms of contracts. What you bring to the role: Recognized subject matter expert with specialized knowledge in the function. Manages large projects or processes. Limited oversight from manager. Coaches, reviews and delegates work to lower level professionals. Problems faced are difficult and often complex. Influences others regarding policies, practices and procedures. Provides solutions to a variety of advanced complex technical projects or business issues requiring state of the art technical or industry knowledge. May be the in-house expert on specific technologies or within the job function area. Complete understanding and wide application of advanced technical principles, theories and concepts in a specialized field. Possess broad knowledge of professional field and other related functions. Goals are provided to the incumbent in form of desired results. Determines and develops approach to solve functional area related issues. Possess the strongest of skills acquired through advanced training, study and experience. Four year college degree (or additional relevant experience in a related field). Minimum 8 years functional experience including a minimum of 5 years position specific experience. *This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all of these duties.