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Pledge for Success: 

We are dedicated to hiring outstanding individuals who share in our commitment and passion in serving our guests.  Ambition, dedication, attention to detail, and a warm smile are all winning characteristics that lead to the spirit of who we are.

Position Summary:

Performs advanced installation, troubleshooting, preventive maintenance, and repair of commercial plumbing and domestic water systems serving the casino, hotel, restaurants, and supporting facilities. Serves as the department’s hands-on plumbing resource, resolving complex failures, improving system reliability, and helping other technicians perform authorized work safely. Protects guest service, sanitation, and continuity of operations through sound diagnosis, planned shutdowns, and verified repairs.

Primary Duties and Responsibilities:

• Promotes superior guest service.
• Maintains, and perpetuates a positive organizational culture according to the principles of the Spirit of Tâlícn and the Core Values of ilani.
• Diagnose and resolve complex plumbing problems, including leaks, pressure and flow issues, water hammer, hot water temperature concerns, recirculation failures, and drain obstructions.
• Install, maintain, repair, and replace piping, valves, commercial fixtures, and approved plumbing connections to food service and laundry equipment.
• Locate concealed leaks and inspect and service sanitary, vent, floor-drain, trap-primer, and grease-waste systems; coordinate specialized cleaning and cleanup with approved vendors.
• Inspect and service domestic water pumps, tanks, strainers, mixing valves, softeners, and related components; coordinate electrical repairs and heating-source issues with qualified personnel.
• Perform assigned water management tasks, including temperature monitoring, flushing, documentation, and corrective work; verify hot water delivery and report readings outside approved limits.
• Plan authorized shutdowns and coordinate affected departments and alternative services; complete required testing, flushing or disinfection, air removal, valve restoration, and verification before returning systems to service.
• Identify cross-connection concerns, maintain backflow inventories, and coordinate approved testing; perform backflow tests only with the required tester credential.
• Develop preventive maintenance tasks, recommend system improvements, interpret plumbing drawings, and provide accurate valve locations and field corrections to the CAD/GIS Asset Management Analyst.
• Prepare material lists, labor estimates, repair options, and vendor scopes; identify aging equipment and recurring deficiencies for budget planning and verify assigned vendor work.
• Independently complete complex repairs and lead assigned small projects; coach Tech I, Tech II, and Tech III team members and review work quality without supervisory authority.
• Maintain complete CMMS records of labor, equipment, findings, readings, materials, repairs, and follow-up needs; provide clear handoffs, restoration estimates, inspection reports, and unresolved-risk summaries without closing incomplete work without an approved disposition.
• Follow applicable codes, permits, manufacturer instructions, safety procedures, credential requirements, and access restrictions; provide courteous service, protect confidential information, and maintain secure work areas. Obtain required approvals, stop and escalate unsafe or unauthorized work, and follow emergency procedures without bypassing safeguards.
• Perform related facilities duties only within qualifications and authorized scope.
• Maintains confidentiality of sensitive information.
• Other duties as assigned.

Minimum Qualifications:

• High School Diploma / GED; Recognized Equivalent of a High School Diploma (RED) or Foreign High School Diploma (FHD).
• Must possess a Washington State journeyman-level plumber certification (PL01).
• At least five (5) years of progressively responsible plumbing experience, including apprenticeship experience, with at least two years independently troubleshooting commercial or institutional plumbing systems.
• Demonstrated ability to interpret plumbing drawings, determine isolation boundaries, select compatible materials, perform durable repairs, and verify system restoration.
• Ability to use a computerized maintenance management system (CMMS), record labor, and materials, and communicate repair status clearly.
• Must possess excellent interpersonal skills with an ability to foster a supportive and enabling team environment.
• General knowledge of applicable building and fire codes.
• Excellent written and verbal communication skills.
• Excellent organizational and multi-tasking skills.
• Must be willing to work varied shifts including days, evenings, nights, weekends, holidays, planned shutdowns, overtime, and emergency callbacks as business demand requires.
• Essential tasks may require extended standing and walking; climbing stairs and approved ladders; kneeling, crouching, reaching, and working in equipment rooms, overhead areas, outdoors, and other restricted-access spaces.
• Uses hand and power tools, diagnostic instruments, carts, and lifting aids.
• Must be able to lift or carry up to 50 pounds.
• Potential exposures include noise, heat and cold, dust, cleaning, or treatment chemicals, moving machinery, trade-specific hazards, and tobacco smoke where present. Required protective equipment and controls must be used.
• Confined-space entry, elevated work, powered lifts, hot work, and respirator use require the applicable training and authorization before assignment.
• Basic computer skills in Word, Excel, and Outlook.
• Must be able to lift 50lbs, reach, stoop and stand for extended periods of time.
• Must possess a valid Driver’s License.

• Must be willing to work in a smoking environment.

• Must be willing to adhere to company health and safety measures.

Preferred Qualifications:

• Casino, hotel, hospital, campus, or comparable occupied commercial facility experience preferred.
• Current backflow assembly tester credential acceptable to the applicable authority; experience with cross-connection control preferred.
• Experience with large domestic hot water systems, commercial kitchens, softeners, pump systems, and water management programs preferred.
• Experience mentoring technicians and supporting renovation or capital projects preferred.
• Familiarity with HotSoS preferred.

Work Shift:

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