Sobre este puesto de Pharmacy Quality Improvement Specialist | Onsite - Pittsburgh en Blink Health
Company Overview:
Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. Our two primary products – BlinkRx and Quick Save – remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients.
BlinkRx is the world’s first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can’t afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn’t have the medication in stock.
We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us!
Position Overview:
The Pharmacy Quality Improvement Specialist plays a critical role in overseeing critical quality processes within the pharmacy, with a primary focus on managing the Adverse Drug Event (ADE) reporting process. This role requires a proactive approach to quality assurance, including reviewing patient feedback and other critical reporting, resolving quality issues, identifying areas for improvement, and developing actionable solutions. The Pharmacy Quality Improvement Specialist will work closely with all internal Pharmacy teams/ departments to ensure timely and accurate reporting of ADEs, adherence to client-specific requirements and SLAs, and compliance with regulatory standards.
At Blink Health, we are committed to providing exceptional patient care and creating a work environment that values quality and integrity. This role offers the opportunity to contribute directly to patient safety and satisfaction through quality-focused initiatives. If you are passionate about pharmacy quality assurance and improvement, we invite you to apply and join our dedicated team in Pittsburgh.
Key Responsibilities:
Adverse Drug Event (ADE) Reporting and Submission
- Review all internal reporting of patient and provider communications for potential ADEs.
- Ensure each ADE has corresponding internal documentation aligned with client-specific requirements.
- Complete and submit client-specific ADE forms, complete any required follow-up.
- Conduct FDA submissions when necessary, ensuring compliance and accuracy.
Patient Feedback Analysis and Quality Action Planning
- Review and analyze patient survey reports to identify trends and issues using specific keyword analysis.
- Develop and implement action plans based on survey insights to enhance patient experience and satisfaction.
- Provide recommendations to address recurring issues and drive improvements across pharmacy operations.
Quality Analysis and Correction
- Review daily quality reports, correct issues according to business rules, and ensure accuracy in patient orders.
- Work collaboratively with internal teams to identify, escalate and resolve operational inefficiencies and quality issues.
- Monitor daily quality metrics to ensure that the department consistently meets and exceeds operational standards.
Compliance and Process Improvement
- Maintain a high standard of compliance with all corporate policies as well as state and federal regulations.
- Contribute to quality assurance initiatives by recommending enhancements to existing processes and ensuring adherence to industry best practices.
Qualifications:
- Experience: Minimum of five years in pharmacy with demonstrated success in identifying and resolving quality issues.
- Education: Bachelor’s degree strongly preferred.
- Skills: Exceptional verbal and written communication, attention to detail, and strong analytical and problem-solving abilities.
- Teamwork: Proven ability to work collaboratively within and across departments.
- Technical Proficiency: Ability to quickly adapt to complex software systems with proficiency in Google Suite.
- Mentorship: Experience in mentoring or informally training colleagues is a plus.
Hours/ Location:
- Location: 100% in office in Robinson Township, PA (Pittsburgh)
- Shift: Weekly rotating schedule from 8am - 4pm and 1pm - 9pm with rotating Saturday from 9am-5pm every 5-6 weeks
Benefits:
- Health, Dental & Vision – Multiple plan options from day 1
- Well-being Support – Employee Assistance Program with counseling, wellness coaching, legal/financial advice, and more
- Vacation – Accrue up to 80 hours (2 weeks) in year one
- Paid Sick Time – 40 hours per year
- Holidays – 9 paid holidays + 2 floating holidays per year
- Parental Leave – 12 weeks paid (birthing) / 4 weeks paid (non-birthing), including adoption and foster placement
- 401(k) – Traditional and Roth options
- Life & Disability Insurance – Provided at no cost
- Commuter Benefits – Free onsite parking + pre-tax commuter FSA+ Free shuttle service (Pittsburgh, PA only)
- Snack & Drink Stipend – Daily at all pharmacy locations
#blinkindeed
Why Join Us:
It is rare to have a company that both deeply impacts its customers and is able to provide its services across a massive population. At Blink, we have a huge impact on people when they are most vulnerable: at the intersection of their healthcare and finances. We are also the fastest growing healthcare company in the country and are driving that impact across millions of new patients every year. Our business model not only helps people, but drives economics that allow us to build a generational company. We are a relentlessly learning, constantly curious, and aggressively collaborative cross-functional team dedicated to inventing new ways to improve the lives of our customers.
We are an equal opportunity employer and value diversity of all kinds. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Applicants who provide their phone number and consent to receive text messages may receive SMS or MMS updates from Blink Health regarding their application.
