Your Role

The People Activation and Enablement (PAE) Specialist serves as a primary contact to
Netskope candidates, employees, and managers, resolving inquiries and requests for Talent
Acquisition and/or Human Resources related needs. This role ensures efficient and accurate
execution of a variety of operational activities that are associated with the full lifecycle of
employees and contingent staff.

The PAE Specialist understands and interprets HR policies and programs to provide exceptional
service on a variety of tasks. They also serve a critical role in handling employee and candidate
data, ensuring accuracy and efficiency in support of the employee experience.

What You’ll Do

● Prepares offer/employment agreements for new and internal hires
● Responds to, and efficiently resolves inquiries and requests from candidates, employees
and managers relating to HR policies and programs, while maintaining strict
confidentiality as needed
● Initiates and monitors successful completion of the background screen verification
(BGV), work authorization and probationary periods
● Understands and triages sensitive issues requiring additional escalation; Proactively
engages other partners to inform decisions.
● Handles employee and position data in Workday including data entry, integrity, auditing,
and reporting; keeps all relevant HR systems updated real-time as required for role and
adhering to established service-level agreements
● Provide timely information to internal and external Payroll teams to ensure zero delays in
salary payments attributable to the team
● Supports the analysis of People Activation and Enablement services and transactional
data to identify ways to improve effectiveness and optimize for efficiency, while
partnering with key stakeholders
● Keeps informed and updated on relevant GPE policies, systems, and procedures
● Utilizes AI tools (such as Google Gemini and/or Claude) to document, streamline, and
improve the efficiency of PAE processes

Knowledge and Skills:

● Strong planning, execution, coordination, and organizational skills; proficient at
independently prioritizing and multi-tasking to achieve results
● Demonstrated ability to understand, interpret, and explain HR policies, programs, and
processes
● Experienced Workday/Greenhouse user, and other systems including slack, G-Suite of
applications, Zoom and AI tools such as Google Gemini or Claude
● Customer oriented service experience with track record of collegiality
● Ability to access and utilize data across multiple tools and systems in a timely manner
● Excellent oral and written communications skills requiring diplomacy, discretion, and
good judgement
● Ability to maintain confidentiality when dealing with employee requests and issues

● Highly collaborative and interpersonally effective; able to interact with individuals from
varied backgrounds, communication styles, and positions internally and externally
● Makes sound and timely decisions based on span of responsibility
● Demonstrating, or capable of becoming, a subject matter expert in one or more HR
system and/or tool used by Netskope
● Ability to train and mentor others to use HR systems or tools
● Detail orientation and dedication to accuracy

Education/Qualifications:

Bachelor’s degree preferred
Minimum of 2 years of relevant HR or TA Operations work experience

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