Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Position Overview:

We are seeking a skilled Pega Administrator with strong OpenShift container platform experience and a solid background in database administration and integration to support the design, development, deployment, and production stabilization of enterprise-grade Pega applications.

The ideal candidate combines Pega Platform configuration skills with practical, hands-on database exposure including schema/DDL work, performance tuning, and troubleshooting database connectivity in containerized environments to ensure resilient, well-integrated Pega solutions.

Key Responsibilities:

• Provide production support including complex problem research, root-cause analysis, and issue triage; implement monitoring, logging, and alerting using Splunk and Dynatrace
• Manage Pega applications on Red Hat OpenShift, including Kubernetes concepts such as pods, deployments, services, ingress, config maps, and secrets
• Optimize containerized Pega workloads for performance, scalability, and resilience; troubleshoot container, pod, and cluster-level issues impacting Pega services
• Work closely with platform engineering teams to align with CI/CD pipelines (Jenkins, Git, Ansible), container standards, and cloud governance
• Write queries and perform hands-on data work directly against Oracle to support case processing, reporting, and reconciliation needs
• Respond to audit findings, back audits, and ad-hoc business/data requests tied to application health and stability
• Contribute to automation of build, deployment, and testing processes, and communicate effectively with global, cross functional teams

Required Qualifications:

• 5+ years of hands-on Pega Administration/System Architect experience (CSA/CSSA certification preferred)
• Strong expertise managing Pega on Red Hat OpenShift, with solid understanding of Kubernetes concepts (pods, deployments, services, ingress, config maps, secrets)
• Demonstrated, verifiable database exposure, proficiency writing queries and troubleshooting on Oracle
• Experience with CI/CD pipelines (Jenkins, Git, Ansible, or similar) and container image/deployment automation
• Experience with monitoring/observability tooling such as Splunk and/or Dynatrace, including incident triage and root-cause analysis
• Strong analytical, troubleshooting, and communication skills
• Ability to engage stakeholders across development, DBA, and business teams

Desired Qualifications:

• Pega Certified System Architect (CSA) or Certified Senior System Architect (CSSA) certification
• Familiarity with cloud platforms (AWS, Azure, or GCP) and version control systems (Git)
• Prior experience in financial services or other highly regulated industries

Skills:

• Innovative Thinking
• Production Support
• Result Orientation
• Risk Management
• Solution Design
• Adaptability
• Analytical Thinking
• Collaboration
• Influence
• Solution Delivery Process
• Architecture
• Automation
• DevOps Practices
• Project Management
• Stakeholder Management

Shift:

Hours Per Week: