What success looks like in this role:

• Establish relationships early on with key client and OEM Partner/Supplier contacts.
• Document persona-specific standard hardware and/or kits.
• Document decision matrix for redistributing refurbished assets.
• Validate catalogue in client ITSM matches OEM Partner/Supplier catalogue, identify and resolve discrepancies.
• Document required stock level thresholds per client stock location and per lifecycle hub.
• Gather and load service bundles, hardware profiles, foundational data, stock level thresholds and per-country supplier breakdown into the DSS Database.
• Plan for annual PO.
• Forecast the first quarterly bulk order, review and approve it with client and submit it to OEM Partner/Supplier for fulfillment.
• BAU
• Support the Change Management process with maintaining service bundle, hardware profile, foundational data, stock level threshold and per-country supplier breakdown information in the DSS Database over time.
• Take actions to keep stock levels within acceptable range.
• Request quotation from OEM Partner/Supplier for standard hardware, non-standard hardware and repair parts, apply required margin and provide final quote to requestor.
• Evaluate the latest rolling forecast when it becomes available and create bulk orders manually as required to balance stock levels at lifecycle hubs.
• Submit bulk orders at OEM Partner/Supplier procurement portal manually.
• Track status of bulk orders manually.
• Whenever a bulk order ships, work with DSS Hardware Asset Manager to input new asset data into the DSS Database manually.
• Work with client and OEM Partner/Supplier to resolve asset discrepancies attributed to bulk orders and asset recovery.
• Coordinate with client and OEM Partner/Supplier to mitigate excess stock impact.
• Coordinate with client's end users and managers and OEM Partner/Supplier to mitigate low stock impact.
• Coordinate with OEM Partner/Supplier to manage emergency stock use.
• Communicate new model availability and old model retirement from OEM Partner/Supplier to client, support client with timely catalogue updates and capture the new and obsolete hardware profiles in the DSS Database.
• Coordinate with client and OEM Partner/Supplier on non-standard hardware requests and availability.
• Coordinate with OEM Partner/Supplier to manage lost, undeliverable or canceled shipments originating from lifecycle hubs.
• Coordinate with client to manage lost, undeliverable or canceled shipments originating from client locations.
• Drive resolution around extra items and incorrect assets returned during asset recovery.
• Monitor tickets against contractual SLAs.
• Provide manual support for OEM Invoicing.
• Provide billing information to Financial Controller manually, to invoice client at the end of each period.
• Represent Unisys DSS interests in internal, client or OEM Partner/Supplier meetings and workshops.
• Drive resolution of escalations and contestations.

You will be successful in this role if you have:

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