What is the opportunity?

The Payroll Operations Analyst administers overall payroll production and ensures the timely and accurate delivery of payroll and related services. Applies complete knowledge, skills, and practices to perform assignments.

What will you do?

• Accurate processing of Canadian monthly, semi-monthly and bi-weekly payrolls, on a timely basis

• Manually calculates and inputs changes to payroll

• Verifies and audits payroll prior to and post release

• Posts payroll entries to general ledger accounts, including for settlements, severance and posting errors

• Responds to escalated inquiries using Service Now case management system. Ensures cases are closed within established service levels

• Processing of Litigation payments and issue cheques within stipulated deadlines, as well as urgent same-day requests

• Processing Income Protection payments and provide guidance on payroll legislation to the IP team initiating the requests

• Processing of negative pays for terminated employees. Send emails with templates to managers to support them in obtaining written employee consent

• Create the Record of Employment forms for all terminations, leave of absence and upload them to Service Canada

• Action written requests from Service Canada on employee information

• Process manual payments for pensioner lumpsum amounts

• Troubleshoot banking issues for employees (EFO) for Vendor Maintenance

• Investigates and resolves payroll issues and identifies root cause and recommends processes to prevent re-occurrence

• Identifies and recommends solutions to issues, process gaps, service efficiency and effectiveness opportunities to Manager, Payroll Production

• Continuously train and coach team colleagues on issues or concerns - providing continuous feedback to team - reporting back to manager

• Strong understanding of Canadian payroll policies, employment standard policies and government related policies.  Assisting Manager in ensuring payroll team meets legal and government regulations and RBC compliance requirements

• Document processes, create and update job aids ensuring instructions are continuously maintained - approval from Manager

What do you need to succeed?

Must have:

• Payroll experience – minimum 3 years

• Excellent investigative and audit skills

• Good knowledge of HR/Payroll SAP application or equivalent payroll applications & HR Self-Serve Web Tools

• Good knowledge of government requirements relating to payroll

• Knowledge of general ledger and payroll accounts

• Knowledge of ServiceNow Customer Relationship Management application

• Excellent Microsoft Office skills (Outlook, Excel, Word etc.)

• Superior verbal and written communication skills

• Excellent Customer Service and Collaboration Skills

• Good Communication and Impact and Influence Skills

• Accurate & Detail Oriented

• Information seeking

• Teamwork and Cooperation

• Order and control orientation

• Adaptability and Change Focused

• Achievement Motivation and Initiative

Nice to have:

• PCP or PLP Certification with the National Payroll Institute

What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other,  reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

• Leaders who support your development through coaching and managing opportunities

• Opportunities to do challenging work

• Opportunities to take on progressively greater accountabilities

• Ability to make a difference and last impact

Job Skills

Additional Job Details

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.