Job Description:

This position plays a key role in making sure Accounts Receivable is following the PCI guidelines working in a secured environment.  All of the work is time sensitive and will need to be completed in a timely manner to meet department service level requirements.

·         This position will be responsible for generating tokens for all credit card orders we receive through email, fax and white mail.  They will then be responsible for redacting the credit card number

·         Will assist in processing credit card exception reporting.

·         Will need to be able to research credit card orders through Oracle, the AS400 and other Web Based programs.

·         Will take incoming calls assisting customers with the credit card orders as well as make out bound clarification calls.

·         Communication includes internal transfer calls from other customer service agents as well as from our St Charles Inside sales office.

·         Will provide feedback to the NSO management team and perform other duties as required.

Qualifications

·         Above average attendance preferred 

·         Ability to learn new skills quickly and retain information learned

·         Confidentiality required.

·         Excellent written and oral communication skills with the ability to express thoughts clearly, know how to listen, and contribute in a team environment.

·         Excellent problem solving abilities.

·         Must be able to multi task and utilize multiple systems at a time.

·         Must be willing to make decisions and use judgment in resolving customer problems.

·         Work independently with high degree of accuracy and attention to detail.

·         Abide by strict Payment Card Industry (PCI) Compliance and Security Guidelines.

·         Computer skills, including website navigation and usage preferred.

·         Previous business phone etiquette is preferred.

·         Outlook, Excel and Word experience required.

·         Must pass back ground check.

·         Customer Service experience required.

·         Experience with Oracle and AS400 Required.

·         Demandware/Salesforce Experience Preferred.

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EEO Statement:

Scholastic is an Equal Opportunity Employer. Our policy is clear: there shall be no discrimination on the basis of race, religion, color, sex, pregnancy, national origin, marital status, sexual orientation, gender identity or expression, age, non-disqualifying physical or mental disability, or status as a disabled veteran or Vietnam veteran. Those factors shall not influence the determination of qualifications for a job or other opportunity within the company. Further, all personnel actions (such as compensation, tuition aid, benefits, transfers, promotions, and dismissals, company-sponsored training, social and recreational programs) shall be administered without discrimination.

EEO is the Law Poster

EEO Scholastic Policy Statement

Pay Transparency Provision