WHO WE ARE:

As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.

 Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future.

 We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.

Your Opportunity Starts Here.

This is the broad job description of the job profile. Definitive job description should be reviewed and discussed between you and your manager.

Process Management Specialist

Why Join
Imagine being part of a team that streamlines processes, boosts efficiency, and drives business growth. As a Process Management Specialist at OCBC, you'll play a key role in transforming our operations and making a real impact on our customers' lives. You'll have the opportunity to work on exciting projects, collaborate with various teams, and develop your skills in a dynamic environment.

How you succeed
To excel in this role, you'll need to be a process improvement expert who can analyze complex workflows, identify areas for improvement, and implement effective solutions. You'll work closely with stakeholders to understand their needs, design and implement process changes, and monitor their impact. Your ability to communicate complex ideas simply and influence others will be crucial to your success.

What you do

• Oversee and monitor inward and outward clearing operations, including clearing returns, to ensure timely processing and compliance with HKICL cut-off requirements.
• Supervise signature verification and exception handling processes for inward paper cheque clearing, ensuring accuracy and adherence to bank policies and procedures.
• Manage and oversee data entry, balancing, and reconciliation activities for outward paper cheque clearing transactions.
• Validate and generate clearing-related data files, image files, and return files for submission to HKICL.
• Review, approve, and ensure the timely submission of clearing files to HKICL in accordance with established schedules and service standards.
• Monitor daily clearing, CCASS, and FINI transactions to ensure accurate and timely processing, operational efficiency, and regulatory compliance.
• Investigate and resolve operational exceptions, discrepancies, settlement breaks, and processing issues in a timely manner.
• Liaise with internal stakeholders, business units, technology teams, regulators, HKICL, HKSCC, and external service providers to resolve operational issues and support business initiatives.
• Review existing operating procedures and user guidelines, and recommend process improvements, automation opportunities, and enhanced risk control measures.
• Support system implementation projects, UAT activities, workflow enhancements, regulatory changes, and market infrastructure initiatives related to clearing, CCASS, and FINI operations.

Who you are

• A degree in Business Administration, Operations Management, or a related field with at least 3 years in a supervisory capacity.
• Solid knowledge of cheque clearing, payment operations, clearing returns, and operational risk controls.
• Strong analytical and problem-solving skills, with the ability to think creatively
• Excellent communication and interpersonal skills, with the ability to influence stakeholders
• Experience with process mapping tools and techniques, such as Lean or Six Sigma

Who We Are
As Singapore's longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.

Today, we're on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation.
But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia's leading financial services partner for a sustainable future.

We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here.

What we offer
Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Equal opportunity. Fair employment. Selection based on ability and fit with our culture and values. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.

What we offer:

Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.