Job Description

The job profile for this position is Payment Integrity Project Senior Analyst, which is a Band 3 Senior Contributor Career Track Role

Excited to grow your career?

We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply! Our people make all the difference in our success.

Role Summary

As a Payment Integrity Project Senior Analyst, you will play a key role in supporting the successful delivery of initiatives across Health Cloud, Data Science, and Data Visualization within the Payment Integrity team.

Working closely with business stakeholders, Product Owners, developers, data scientists, and reporting teams, you will help translate business needs into well-defined requirements, maintain and prioritize team backlogs, coordinate delivery activities, and support the adoption of Agile ways of working.

This role is ideal for someone with a strong foundation in project coordination, business analysis, or process improvement who is interested in growing their Agile delivery, product management, and technology skills.

You will act as a bridge between business and technical teams, ensuring that requirements are clearly understood, documented, refined, tested, and delivered in alignment with business priorities and strategic objectives.

In addition, the role will support governance activities, stakeholder communications, training, documentation, testing coordination, and continuous improvement initiatives across multiple workstreams.

Specific responsibilities will include:

• Support the intake, analysis, documentation, and refinement of business requirements across Health Cloud, Data Science, and Data Visualization initiatives.
• Partner with Product Owners, business stakeholders, and delivery teams to maintain a healthy and prioritized backlog of Features, User Stories, and enhancements.
• Facilitate backlog grooming, story refinement sessions, sprint planning activities, and other Agile ceremonies where required.
• Elicit, document, validate, and manage business requirements, ensuring clear acceptance criteria and traceability throughout the delivery lifecycle.
• Coordinate with business and technical teams to identify dependencies, risks, assumptions, and implementation considerations.
• Support User Acceptance Testing (UAT) planning, test case creation, execution coordination, and defect management.
• Develop and maintain process documentation, training materials, knowledge articles, and operational procedures.
• Deliver training and change management support for new functionality, enhancements, and process improvements.
• Assist in monitoring project progress, preparing status updates, and supporting governance activities for leadership and stakeholder review.
• Facilitate meetings, workshops, and stakeholder discussions while documenting decisions, actions, and outcomes.
• Gather, analyze, and synthesize information from multiple sources to support data-driven decision making.
• Support operational readiness activities to ensure successful adoption of new capabilities.
• Identify opportunities to improve business processes, team workflows, reporting capabilities, and delivery practices.
• Promote Agile best practices and continuous improvement across Payment Integrity initiatives.
• Collaborate effectively with global teams across multiple time zones and functional areas.

Qualifications and skills:

• Required
  • 2+ years of experience in Project Management, Business Analysis, Product Delivery, or a related role.
  • Strong experience gathering, documenting, and validating business requirements.
  • Experience facilitating workshops, stakeholder meetings, and requirements discussions.
  • Excellent organizational skills with the ability to manage multiple priorities simultaneously.
  • Strong analytical and problem-solving capabilities.
  • Excellent written and verbal communication skills with the ability to engage both technical and non-technical audiences.
  • Experience creating process flows, business requirements, user stories, acceptance criteria, and operational documentation.
  • Ability to work independently while collaborating effectively within cross-functional teams.
  • Strong attention to detail and commitment to quality.
• Preferred
  • Experience working within Agile, Scrum, SAFe, or other Agile delivery frameworks.
  • Experience maintaining product backlogs and supporting Product Owners.
  • Experience using Jira, Confluence, Azure DevOps, Salesforce, or Health Cloud.
  • Exposure to Data Science, Analytics, Reporting, Business Intelligence, or Data Visualization projects.
  • Knowledge of dashboard development and reporting concepts (Power BI, Tableau, QlikSense, or similar tools).
  • Experience supporting User Acceptance Testing and release activities.
  • Experience within healthcare, health insurance, fraud, audit, payment integrity, or claims environments.
  • Interest in developing a career within Agile product delivery, business analysis, or product management.

About The Cigna Group