Who are we?

Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

ROLE PROFILE

Payment Authoriser/Administrator

Role Purpose
The job holder is based in Milton Keynes and they will provide a payment review service for the Operating Entity and the Group as well as providing generalist administration support to the Milton Keynes Finance team. They will achieve targets and deliver an excellent and comprehensive support service, ensuring that their responsibilities are completed in accordance with the relevant Company and/or Group policies.

KEY ACCOUNTABILITIES

Planning/Reporting:
• Under the direction of line manager and senior colleagues, determines priorities and activities to achieve business and personal goals
• Monitor and report on Business Units issues
• Manages assigned projects and contribute to other projects as required
• Provides relevant management information to senior management

Technical:
• Enters and processes account payments, consistent with standard processes
• Resolves account queries promptly and efficiently
• Ensures all filing and scanning is completed daily
• Produces documents as required
• Redirects queries within the team, as appropriate
• Keeps informed of all regulatory and legal changes which impacts on the job role
• Ensures up to date records are maintained at all times on the Company systems
• Responds appropriately to urgent issues as they arise

Policy, Process and Procedures:
• Interprets instructions and issues arising, and then implement actions according to policies and procedures

Environment, Customer Focus and Relationships:
• Responds to the clients(both internal and external) requirements as appropriate
• Behaves with all clients (both internal and external) fairly and ethically
• Shares information that could be beneficial to the Operating Entity/Group

People Management/Personal Development:
The job holder has no direct reports.

• Actively undertakes personal development to ensure up to date knowledge and understanding of best practice
• Remains aware of external, industry, legal and regulatory developments etc to ensure practice and outputs are of a sufficiently high standard
• Keeps informed of all legal and regulatory developments relevant to the Operating Entity/Group

Regulatory and Compliance:
The Board of each Operating Entity requires the highest standards of corporate governance, operational excellence and financial reporting throughout the Group from all its employees. Specific responsibilities are listed below. Reference to team (below) is only applicable where the job holder has direct line management responsibilities:
• Ensures compliance of self and team (as appropriate if the job holder has line management responsibilities) with all applicable legal, fiscal and regulatory obligations in the form of policies and procedures
• Ensures correct authorisation is obtained and processes followed when required by the Operating Entity and/or Group
• Ensures performance, HR and T&C records are up to date and meet the Operating Entity and/or Group’s requirements (which will include those of direct reports if the job holder has line management responsibilities)
• Maintains accurate records and deal with correspondence appropriately
• Operates in an honest, professional and ethical manner
• Strictly adheres to the Group Employee Code of Conduct which strongly aligns to the FCA’s code of conduct that all regulated entities must adhere to
• Completes all relevant regulatory training
• Ensures remain competent to carry out role (this will include team members where job holder has direct reports)

PERSON SPECIFICATION

Knowledge/Experience
• Likely to have previous experience of working in an office (but this is not essential)
• It will be an advantage if the applicant has an understanding of processes and procedures within the insurance market

Skills/Behaviours
• Strong attention to detail
• Able to work to processing deadlines
• Customer focused
• Team worker
• Self-Motivated
• Competent IT skills, including but not limited to Microsoft Word, Excel and PowerPoint
• Ability to communicate effectively, both verbally and in writing, with internal and external stakeholders
• Problem solving skills
• Able to undertake and demonstrate competence in technical training

Qualifications
• GCSE’s (or equivalent) including Math’s and English essential (to Grade C)

What do we offer in return?

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new

• We support each other in the small everyday moments and the bigger challenges

• We are determined to make a positive difference at work and beyond

Reasonable adjustments

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs.  Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.

*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.