Provides safe, efficient and courteous service to customers/ patients and visitors and staff. Prioritizes service needs and performs customer service duties to include transports, escorts, equipment requests and basic patient care.

Pay Range:

Essential Functions

• Role models a positive Advocate Health image to patients, visitors and staff by adhering to Our Advocate Health Way.
• Perform excellence customer service in transporting daily.
• Provide guest/transport services to include; transports, transfers, discharges, admissions, escorts, materials and equipment including transport of patients with medical devices/equipment (oxygen cylinders, intravenous pumps, PCA pumps, wound vac, etc.)
• Coordinate activities to guide patients, visitors/guests, and staff to desired designations within the facilities.
• Posses the ability to adjust the liter flow and determine PSI in an oxygen cylinder as well as the ability to transfer canula tubing for wall unit to/from cylinder.
• Perform safe patient handling to include; moving patient, patient lifts, patient transfers (stand-pivot and lateral), etc.
• Provide education to patients and visitors/guests (room orientation, transport process, etc.) and answer questions regarding essential support services or provide the appropriate resource(s).
• Use capacity management system and equipment to process task (Encompass/Epic, I Phone, Halo, computer, etc.)
• Assist with care and maintenance of transport equipment to ensure equipment is safe, clean, and ready for use. Inspect equipment before and after use to identify defective equipment. Report defective equipment immediately to supervisor.
• Monitor facilities to ensure environment is safe and clean (ensuring unattended equipment is removed from hallways, not blocking electrical panels, fire extinguishers or emergency exits)
• Maintain equipment inventory throughoutfacilities; stretchers, wheelchairs, beds, oxygen cylinders and carriers, IV poles, etc.
• Complete and maintain required training, educational programs, and certification.
• Attend meetings as required.
• Adhere to Advocate Health and departmental policies and procedures.

Works in an indoor/outdoor fast-paced, customer-oriented environment. Lengthy periods of standing and walking. Ability to lift a minimum of 50 pounds for moving and lifting patients. Ability to push/pull all patient transport equipment. Ability to present a good working relationship with all departments. Ability to prioritize workload. Exposure to hazardous materials.

Education, Experience and Certifications

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training

• Premium pay such as shift, on call, and more based on a teammate's job

• Incentive pay for select positions

• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs

• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability

• Flexible Spending Accounts for eligible health care and dependent care expenses

• Family benefits such as adoption assistance and paid parental leave

• Defined contribution retirement plans with employer match and other financial wellness programs

• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.