Responsible for facilitation of potentially disruptive interactions with patients, parents, family members, caregivers, and staff. Collaborates with fellow staff to identify and plan actions for disruptive patients or situations. Develops and conducts security training for hospital staff. Creates and distributes reports for review by departmental management.

Job Responsibilities:

• Actively participate in the investigations on various activities and incidents(e.g., accidents, trespassing, suspicious activities, safety & fire incidents), ensuring appropriate lawful action; Document and record security investigations.
• Responsible for facilitation of potentially disruptive interactions with different stakeholders (e.g., patients, parents, family members, caregivers, staff).
• Contribute to the development and implementation of security training programs.
• Responsible for creating and distributing reports for review to relevant stakeholders.
• Control and monitor surveillance equipment; Perform building and equipment inspections.
• Mentor and coach less experienced team members to ensure department goals are being met.
• Facilitates interactions with patients, parents, families, caregivers, and staff to prevent disruptive behavior that could lead to workplace violence.
• Collaborates with Social Work, Psychology, nursing teams, and other caregivers as necessary to proactively identify potentially disruptive behavior within patient census and create strategies and plans to minimize the potential of an event occurring.
• De-escalates disruptive behavior and manages conflicts as they arise.
• Develops and conducts training for fellow staff members on workplace violence, domestic violence, active shooter situations, etc.
• Creates metrics and reporting to measure departmental objectives and distributes to management as necessary.
• Assists the Security Dept. in Environment of Care Risk Assessments.
• Collaborates with other members of the Security Management team to facilitate departmental goals and objectives.
• Collaborates with other members of the Security Management team to develop departmental learning and development.
• Perform other duties as assigned to meet goals and objectives of the department and institution.
• Maintain regular and predictable attendance.

Minimum Education and/or Training:

• High School diploma/GED required.
• Bachelor's degree preferred.

Minimum Experience:

• Bachelors degree with 4+ years of security related experience (e.g., security program, police organization, military branch, conflict counselling) preferably in a hospital, government or corporate security program or police organization or High School diploma/GED with 8+ years experience.
• Some customer service and conflict resolution experience, preferred.
• Some experience in Investigation management, training and community relations, preferred.
• Some experience with security equipment and surveillance systems.
• Strong experience with computer systems, including Microsoft Office (Word/ Excel etc.), with experience maintaining records and documentation.
• Proven performance in earlier role.

Licensure, Registration and/or Certification Required by SJCRH Only:

• LSGO-TN (Licensed Security Guard/Officer-Tennessee) Must obtain Licensed Unarmed Security Officer certification for the State of Tennessee within 60 days of employment.
• (LC: CPI) Must obtain Crisis Prevention Institute (CPI) certification within one year of hire.

Special Skills, Knowledge and Abilities:

• Ability to think critically, draw insights and connect the dots. Openness to change and adapting to changing times with resilience and flexibility.
• Is able to apply knowledge/skills within own area to deliver tasks with limited guidance
• Ability to look at data more critically and draw meaningful conclusions. Conducts root-cause analysis as needed. Quickly rebounds from setbacks, including creating viable plans to move forward. Helps others understand the need for change and adapt to it.
• Skills in communicating complex ideas effectively to diverse audiences and influence others to see different points of view.
• Effectively relays understanding of diverse perspectives. Can handle communication upwards and downwards as needed. Presents information in a clear, well thought out way and tailored to the audience.
• Focus on setting high targets, following through with actions, and achieving results. Ability to anticipate roadblocks and circumvent challenges.
• Shows support for the new direction even when the details have not been finalized. Uses a data-driven approach to spot early indications of underperformance and takes corrective actions. Celebrates successes. Works with partners in their function to find the best solutions that align with functional priorities. Works effectively to find solutions.
• Skills in identifying potential threats, investigate incidents, (e.g., theft, damage), and determine the cause of the problem. Ability to stay calm under stress, respond quickly and effectively, when an emergency or crisis arises, managing safety of all concerned parties.
• Able to investigate and resolve security incidents, under minimal supervision. Maintains up to date and accurate records of incidents and problems/issues as needed.
• Knowledge of security rules & institutional policies and applicable laws. Ability to manage day to day security activities/queries and solve problems in a structured manner with an understanding of all hazards and threats to safety.
• Demonstrates strong knowledge/skills within area on a consistent basis to solve complex problems independently
• Demonstrates strong security knowledge, including applicable laws & institutional policies (e.g., Crime- felony, misdemeanor, federal and state laws), to address security and safety needs. Independently triages and handles technical issues, escalates as needed. Undergoes and clears necessary background checks and driving skills.

Physical Demands and Working Conditions:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to stand; walk; sit; kneel, use hands to finger, handle, or feel; and talk or hear.
• The employee must frequently lift and/or move up to 50 pounds.
• Specific vision abilities required by this job include close vision, depth perception, and ability to adjust focus.
• Must maintain the ability to move about the work space to access work surface and shelves, cabinets, drawers, and equipment that are at, below or above the work surface.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• An essential function of the job is to be able to comply with all applicable federal, state and local safety and health regulations that would apply to this job.
• Nothing in this job description limits management’s right to assign or reassign duties and responsibilities to this job at any time as business needs dictate.
• This job description reflects management’s assignment of essential functions; it does not proscribe or restrict the tasks that may be assigned.
• The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job.

Compensation

In recognition of certain U.S. state and municipal pay transparency laws, St. Jude is including a reasonable estimate of the compensation range for this role. This is an estimate offered in good faith and a specific salary offer takes into account factors that are considered in making compensation decisions including but not limited to skill sets, experience and training, licensure and certifications, and other business and organizational needs. It is not typical for an individual to be hired at or near the top of the salary range and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current salary range is $60,320 - $105,040 per year for the role of Patient Security Coordinator.

Explore our exceptional benefits!

We are committed to a human-centered hiring experience. Technology may support portions of our process, but recruiting decisions involve human review and engagement. Learn more about our approach to AI.

St. Jude is an Equal Opportunity Employer

No Search Firms

St. Jude Children's Research Hospital does not accept unsolicited assistance from search firms for employment opportunities. Please do not call or email. All resumes submitted by search firms to any employee or other representative at St. Jude via email, the internet or in any form and/or method without a valid written search agreement in place and approved by HR will result in no fee being paid in the event the candidate is hired by St. Jude.