Location Address:

1202 Highway 60 Socorro, NM 87801-3914

Compensation Pay Range:

Minimum Offer $16.36 Maximum Offer $24.26 Now Hiring: Patient Registrar

Summary:

The Registrar coordinates the encounter or episode process for our patients and consumers by performing activities related to patient registration.
Accuracy of data capture to reduce denials is paramount.
Secure financial payment at time of service including co-insurance, copayments, residual balances, self-pay and deductible monies due.
Illustrate insurance contract requirement knowledge and use of tools to respond to provider network questions.
Explain documents which require patient or representative signatures.
Use on-line tools to validate eligibility of coverage for presenting patients.
Provides comfort rounding and communicates delays with exceptional patient experience tools.
Begin training on Kiosk usage where applicable
Other duties as assigned Type of Opportunity: Full time Job Exempt: No Job is based: Socorro General Hospital Work Shift: Varied Days and Hours (United States of America)

Responsibilities:

Customer Service and Caring Practices

• Creates an exceptional experience for patients and their families by effectively using CARES, AIDET, and EPE tools.
• Addresses patient concerns and works to resolve complaints in the moment using appropriate communication techniques.
• Effectively manages conflict and seeks assistance from a supervisor when additional support is needed.
• Monitors and maintains lobby and waiting areas to ensure a clean and welcoming environment.
• Provides comfort cart rounding and keeps patients and families informed of delays.

Encounter Components

• Performs patient registration and ensures accurate and complete collection of patient information.
• Guides patients and their representatives through required electronic signature documents and offers printed copies during each registration.
• Answers questions regarding hospital and departmental operations, policies, procedures, and Provider Based Billing.
• Accurately collects and verifies demographic information and critical insurance information.
• Investigates and verifies insurance eligibility using available electronic tools.

Financial Accountabilities

• Collects identified patient financial obligations, including applicable outstanding or residual balances.
• Refers patients to the appropriate on-site Financial Advocate or, when uninsured, to the Financial Advocacy Center.
• Follows PMG cash-handling policies and accurately balances financial transactions daily.

Message Management

• Creates complete and accurate telephone encounter messages and routes them to the appropriate Epic In Basket pool to support the operational aspects of patient care.

Qualifications:

• High school or equivalent
• A minimum of nine (9) months of work experiences in office, healthcare or customer service environment is required.
• Must pass EPIC competency for Registration at completion of Epic Clerical Training class.
  Professional Requirements:
• Pass annual competency exam for all areas of responsibility.
• Attend Quarterly MSO meetings.
• Attend Staff meetings
• Attend Employee Forums
• Requires general knowledge of the customer encounter process which may include scheduling, registration, contract requirements, financial guidelines, coordination of services and billing process in terms of what and how work is to be done as well as why it is done while maintaining exceptional patient experience.
• Must pass EPIC competency for Registration at completion of Epic Clerical Training class.
  Candidates must be at least 18 years of age at the time of hire
   

All benefits-eligible Presbyterian employees receive a comprehensive benefits package that includes medical, dental, vision, short-term and long-term disability, group term life insurance and other optional voluntary benefits.

Wellness
Presbyterian's Employee Wellness rewards program is designed to provide you with engaging opportunities to enhance your health and activate your well-being. Earn gift cards and more by taking an active role in our personal well-being by participating in wellness activities like wellness challenges, webinar, preventive screening and more.

Why work at Presbyterian?
As an organization, we are committed to improving the health of our communities. From hosting growers' markets to partnering with local communities, Presbyterian is taking active steps to improve the health of New Mexicans.

About Presbyterian Healthcare Services
Presbyterian exists to improve the health of patients, members, and the communities we serve. We are locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees - including more than 1600 providers and nearly 4,700 nurses.

Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.

AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.

We're Determined to Support New Mexico's Well-Being | Presbyterian Healthcare Services