Join our team at Cleveland Clinic Indian River Hospital and experience world-class healthcare at its best. Located in sunny Florida’s Treasure Coast, Indian River Hospital is committed to providing optimal family- and community-focused care. Here, you will be part of a collaborative, compassionate and innovative team of caregivers. You will work with state-of-the-art technology while building a rewarding career with one of the most respected healthcare organizations in the world.   

As a Patient Guest Services Assistant (Redcoat), you will serve as a highly visible resource for patients, family members and visitors, helping create a warm, comfortable and informed experience. In this role, you will have endless opportunities to connect with everyone you meet, offer unmatched customer service, exhibit empathy and leave a lasting impression on the community as a whole. 

A caregiver in this position works days from 10:30AM – 7:00PM. 

A caregiver who excels in this role will:  

• Meet, greet and assist patients, guests and colleagues by providing directions, obtaining wheelchairs and providing non-medical transport.  

• Be a highly visible, enthusiastic person who ensures that patients, family members and visitors have peace of mind by utilizing the “Communicate with H.E.A.R.T.” models, setting expectations and always delivering empathetic care. 

• Facilitate communication among patients, families, caregivers and providers when needed. 

• Provide service recovery as needed and assist with resolving patient and family concerns using the “Respond with H.E.A.R.T.” model at the point of service. 

• Elevate unresolved concerns to leadership for the department/unit where the concern originated. 

• Actively round in the lobbies of the Clinic, Radiology, Surgical Waiting area, hospital and clinic entrances and Emergency room. 

• Remain stationary at the front entrance to welcome patients and visitors as needed.  

• Talk with patients about something other than why the patient is here by asking about their experience and if they have any other needs. 

• Access patient information to confirm appointment times, appointment locations and room numbers as needed. 

• Provide limited concierge services to assist patients and guests with hospital services and community amenities at designated locations. 

• Collaborate with leaders across the health system to design and implement improvement programs to enhance the overall patient experience.  

• Observe programs and coach as needed. 

• Respond to medical alerts to assist with patients/visitors, families and obtain appropriate equipment if needed. 

Minimum qualifications for the ideal future caregiver include:  

• High School Diploma or GED 

• Excellent verbal communication skills 

• Ability to exercise judgment to accurately triage inquiries 

• Basic computer skills (Epic, Outlook, etc.)