• Demonstrates commitment to the quality, philosophy, and values of Baptist Health by maintaining compliance with established policies and procedures, organizational objectives, process improvement, and safety standards.

• Engages in personal development to stay updated with pharmacy trends related to role and practice setting.

• Performs all tasks associated with prescription order entry and adjudication for centralized specialty and home delivery prescriptions as permitted by state regulatory and accrediting agencies.

• Navigates the dispensing software to perform administrative activities including but not limited to processing prescriptions efficiently, coordinating delivery with patients and/or caregivers, and resolving issues with claims.

• Resolves insurance issues and communicates anticipated prescription delays to patients in a timely manner.

• Uses available software tools to synchronize patient medication refills.

• Serves as the primary point of contact with patients related to their medication fulfillment needs and escalates clinical questions to the pharmacist.

• Provides excellent care showing empathy and compassion to patients and caregivers.

• Collaborates with onsite central pharmacy dispensing team to coordinate services and prescription fulfillment.

• Assists with maintaining the call center department by keeping it clean and in order and ensures all assigned tasks are completed at the end of the shift. 

• Escalates problems to a pharmacist or manager if unable to resolve independently.

• Assists in training new staff and contributes to team meetings.

• Takes a leadership role with prescription operational processes including order entry, third party insurance processing, copay assistance, and medication synchronization.

• Maintains proficiency with pharmacy dispensing software and vendor systems.

• Maintains proficiency with 340B program requirements and assists with 340B audits and reports.

• Leads pharmacy technician onboarding activities and training program development.

• Completes pharmacy technician training and competency assessments.

Minimum Education and Training

• High School Diploma or equivalent required.

• Registration with Kentucky Board of Pharmacy upon hire

• Nationally certified as a pharmacy technician

• Completion of 340B University or Apexus certification within 6 months of hire

Experience

• Two years community pharmacy technician experience required

• Previous call center pharmacy work experience preferred