Discover Vanderbilt Health: With eight hospitals and over 180 clinics, we are the region’s largest comprehensive academic health system. Vanderbilt Health has a long tradition of providing world-class care to the people of the Mid-South, living out our mission of moving medicine forward through preeminent programs in patient care, education and research. Here you’ll find a spirit of collaboration and a supportive community where your expertise is valued, your knowledge expanded and your uniqueness celebrated. We are committed to fostering an environment where talented, compassionate people are united in bringing the most advanced care to our neighbors throughout the region.

Organization:

Surgical Specialties Admin

Job Summary:

Coordinates and supports individual patients and families throughout point of care program(s) to ensure program goals are effectively executed with some guidance. Assures coordination of diagnostic evaluations, treatments, surgeries and follow-up appointments throughout the course of care/episode for a specific patient population.

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Position Hours

Monday - Friday

Days

 

The Patient Care Program Coordinator (PCPC) supports both the Colorectal Surgery and General Surgery service lines, serving as a key liaison between patients, providers, and care teams. This hybrid role requires a highly organized, self-motivated individual who can effectively manage complex patient care coordination needs while working both independently and collaboratively.

The ideal candidate is a high-performing individual with exceptional patient communication skills, the ability to build trust and provide compassionate support, and a proactive approach to problem-solving. This position requires resourcefulness, sound judgment, and the ability to independently navigate barriers to care, coordinate services, and ensure a seamless patient experience into the surgical clinics.

Key Qualifications:

• Supports patient care coordination across both Colorectal Surgery and General Surgery practices.

• Functions effectively in a hybrid work environment.

• Demonstrates strong verbal and written communication skills with patients, families, and healthcare teams.

• Independently identifies and resolves issues impacting patient access, scheduling, referrals, and care coordination.

• Highly organized, adaptable, and able to manage multiple priorities in a fast-paced clinical setting.

• Resourceful and self-directed, with the ability to make informed decisions and escalate concerns when appropriate.

• Committed to delivering excellent patient service and supporting positive patient outcomes.

KEY RESPONSIBILITIES • Partners with clinical care staff and providers to ensure all regulatory requirements are met to maintain patient care needs, program guidelines and/or required accreditation standards. • Acts as a point of access for patients, referring providers and the Vanderbilt community. • Develops both short and long term goals to ensure programs' success. • Provides support to patient care team to market programs and streamline business models to allow for appropriate growth. • Establishes contact with existing, newly diagnosed, potential, or referred patients by facilitating access to providers, educational materials and communication with care providers. • The responsibilities listed are a general overview of the position and additional duties may be assigned. TECHNICAL CAPABILITIES • Program Management (Intermediate): Planning, organizing, and managing resources to bring about the successful completion of specific program goals and objectives. • Process Improvement (Novice): Identifies, analyzes and improves upon existing business processes for optimization and to meet standards of quality. • Financial Processes (Novice): Ability to monitor costs, expenses and revenue as well as the ability to manage those costs and expenses in relation to budgeted amounts. • Peer Leadership (Novice): The ability to show leadership and influence people of equal rank in an effort to accomplish team goals. • Quality Management (Novice): Developing a systematic process of checking to see whether a process or service is meeting specific requirements. • Networking (Novice): Build relationships through industry contacts, professional organizations and individuals.

Our professional administrative functions include critical supporting roles in information technology and informatics, finance, administration, legal and community affairs, human resources, communications and marketing, development, facilities, and many more.

At our growing health system, we support each other and encourage excellence among all who are part of our workforce. High-achieving employees stay at Vanderbilt Health for professional growth, appreciation of benefits, and a sense of community and purpose.

Core Accountabilities:

Organizational Impact: Executes job responsibilities with the understanding of how output would affect and impact other areas related to own job area/team with occasional guidance. Problem Solving/ Complexity of work: Analyzes moderately complex problems using technical experience and judgment. Breadth of Knowledge: Has expanded knowledge gained through experience within a professional area. Team Interaction: Provides informal guidance and support to team members.

Core Capabilities :

Supporting Colleagues:- Develops Self and Others: Invests time, energy, and enthusiasm in developing self/others to help improve performance e and gain knowledge in new areas.- Builds and Maintains Relationships: Maintains regular contact with key colleagues and stakeholders using formal and informal opportunities to expand and strengthen relationships.- Communicates Effectively: Recognizes group interactions and modifies one's own communication style to suit different situations and audiences. Delivering Excellent Services:- Serves Others with Compassion: Seeks to understand current and future needs of relevant stakeholders and customizes services to better address them.- Solves Complex Problems: Approaches problems from different angles; Identifies new possibilities to interpret opportunities and develop concrete solutions.- Offers Meaningful Advice and Support: Provides ongoing support and coaching in a constructive manner to increase employees' effectiveness. Ensuring High Quality: - Performs Excellent Work: Engages regularly in formal and informal dialogue about quality; directly addresses quality issues promptly.- Ensures Continuous Improvement: Applies various learning experiences by looking beyond symptoms to uncover underlying causes of problems and identifies ways to resolve them. - Fulfills Safety and Regulatory Requirements: Understands all aspects of providing a safe environment and performs routine safety checks to prevent safety hazards from occurring. Managing Resources Effectively: - Demonstrates Accountability: Demonstrates a sense of ownership, focusing on and driving critical issues to closure.- Stewards Organizational Resources: Applies understanding of the departmental work to effectively manage resources for a department/area.- Makes Data Driven Decisions: Demonstrates strong understanding of the information or data to identify and elevate opportunities. Fostering Innovation:- Generates New Ideas: Proactively identifies new ideas/opportunities from multiple sources or methods to improve processes beyond conventional approaches.- Applies Technology: Demonstrates an enthusiasm for learning new technologies, tools, and procedures to address short-term challenges.- Adapts to Change: Views difficult situations and/or problems as opportunities for improvement; actively embraces change instead of emphasizing negative elements.

Position Qualifications:

Responsibilities:

Certifications:

Work Experience:

Relevant Work Experience

Experience Level:

3 years

Education:

High School Diploma or GED

This role offers the opportunity to make a meaningful impact within Vanderbilt Health, supported by a comprehensive benefits package which may include health, disability, retirement and/or wellness offerings to enhance your well-being and professional growth.

Vanderbilt Health is committed to fostering an environment where everyone has the chance to thrive and is committed to the principles of equal opportunity.  EOE/Vets/Disabled.