Title:

Patient Access Representative (Temporary-Benefited/Full Time)

Job Type:

Temporary, Benefited

Company:

Roswell Park Comprehensive Cancer Center

Department:

Ambulatory Services - Head & Neck/Plastic & Reconstructive

Time Type:

Full time

Weekly Hours:

37.5

FTE:

0.9375

Shift:

First Shift (United States of America)

Summary:

About the Role:
At Roswell Park Comprehensive Cancer Center, every patient journey begins with access to the right care at the right time. As a Patient Access Representative, you will play an important role in creating a positive and supportive experience for patients as they begin or continue their treatment journey.

In this role, you'll help coordinate appointments, communicate with patients and healthcare providers, verify insurance information, and ensure patients are prepared for their visits. Your attention to detail, compassion, and organizational skills will help patients navigate the healthcare process with confidence and ease.

If you enjoy helping others, thrive in a fast-paced environment, and take pride in delivering exceptional service, we'd love to hear from you.

The starting hourly rate is $42,641 which includes a comprehensive benefits package, offering valuable support and coverage during your employment.


What You'll Do:
Serve as a key point of contact for patients, families, referring providers, and care teams
Schedule appointments, diagnostic testing, and other pre-visit services
Gather and accurately enter patient information
Coordinate care-related activities to ensure a seamless patient experience
Communicate with referring physicians and internal clinical teams
Support hospital admissions and other patient access needs
Verify insurance coverage and assist with financial clearance processes
Help patients understand next steps and answer questions regarding appointments and access to care
Ensure patients receive timely, professional, and compassionate service throughout their experience


What You'll Bring:
We're looking for someone who is organized, customer-focused, and passionate about helping others.

The ideal candidate will have:

Previous experience in patient registration, scheduling, or a similar healthcare support role
Knowledge of insurance verification and/or basic financial clearance processes
Exceptional customer service and communication skills
Strong attention to detail and organizational abilities
The ability to manage multiple priorities while maintaining accuracy
Confidence working with computer systems and entering data efficiently
A collaborative mindset and commitment to providing a positive patient experience


Why You'll Love Working Here:
At Roswell Park, you'll be part of an organization with a mission that truly matters. As one of the nation's leading comprehensive cancer centers, we are dedicated to improving lives through patient care, research, education, and innovation.

Here, you'll find:

Meaningful work that directly impacts patients and families
A supportive and collaborative team environment
Opportunities to build valuable healthcare experience
A culture centered on compassion, respect, and excellence
The chance to contribute to an organization recognized for advancing cancer care and research
A workplace where every team member plays a role in making a difference

Join us and help ensure patients receive the care, support, and access they need from the very first interaction.

Qualifications:

Required Education and Experience

1. High School diploma or High School Equivalency diploma and the equivalent of one (1) year of full-time experience in patient registration, patient scheduling, or insurance verification; or
2. High School diploma or High School Equivalency diploma and successful completion of a Patient Access Representative traineeship at Roswell Park Comprehensive Cancer Center (Roswell Park).

NOTE:
Required degrees must have been granted by an accredited school, college or university or one recognized by Roswell Park Comprehensive Cancer Center as following acceptable educational practices.

Preferred Qualifications:

The ideal candidate will have:

• Previous experience in registration/scheduling
• Insurance verification or basic financial clearance knowledge
• Exceptional customer service skills

Equal Employment Opportunity Statement

Roswell Park Cancer Institute Corporation (RPCIC) and Health Research Inc. (HRI) Roswell Park Division believe that all persons are entitled to equal employment opportunities, and we do not discriminate against our employees, applicants or job seekers because of their race, color, religion, sex, sexual orientation, gender identity or expression, national origin, creed, age, disability, pregnancy-related condition, military or veteran status, marital or familial status, domestic violence victim status, citizenship status, genetic information, individual’s relationship or association with a member of a protected category or any other protected group status as defined by law.

Reasonable Accommodation Request

RPCIC and HRI are committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please email [email protected] and let us know the nature of your request and your contact information.

Our Core Values

RPCIC and HRI are committed to providing an environment where patients, families, employees and community are treated with courtesy and respect. We support an inclusive environment that nurtures the talents, skills and abilities of each individual to embody and reflect our core values: Innovation, Integrity, Teamwork, Commitment, Compassion and Respect.

Historical Compensation Information Statement 

Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor’s Office of Employee Relations at (518) 474-6988 or via email at [email protected].