Sobre este puesto de Partner Support Manager en Kambi
About Kambi
Kambi Group plc is a leading B2B provider of premium sports betting services to licensed gaming operators. Our services provide an end-to-end solution for operators wanting to launch a standalone Sportsbook or bolster their existing offering with an innovative sports betting product. From front-end user interface to customer intelligence, risk management and odds compiling, all built on our in-house developed software, we strive to deliver the ultimate service and solution to our partners.
Our vision is to create the world’s leading sports betting experiences, together with our partners.
Partner Support Manager
About the Partner Success team
What you’ll do
- Coordinate partner requests through Kambi’s Service Desk, helping ensure queries reach the right teams and receive an effective response.
- Support financial reporting by working with internal data tracking and helping provide partners with accurate information allowing them to get the most from the Kambi product.
- Build effective communication between Kambi and our partners, engaging with stakeholders at different levels of their organizations.
- Manage the incident support process across the Kambi network, helping coordinate communication and responses when issues arise.
- Represent Partner Success in regular sessions with internal stakeholders, keeping partner priorities and requirements visible.
- Collaborate across Kambi, building relationships with colleagues from different functions to help deliver a joined-up partner experience.
What you’ll bring
- Strong business acumen and the ability to understand partner needs.
- Excellent written and verbal communication skills.
- A proactive, self-motivated approach to your work.
- The confidence to collaborate across teams and build productive stakeholder relationships.
- An interest in sports and sports betting.
Nice to have
- Additional language skills.
What you can expect
- A supportive and collaborative team.
- Learning and development opportunities.
- Excellent benefits including great annual leave, bonus and healthcare.
- Exposure to colleagues and stakeholders across Kambi’s global business.
- Permanent employment based in Philadelphia, USA.
- Hybrid working with three days per week in the office.
Our values
Faster: Speed in business matters. We are brave and take calculated risks.
Together: We can achieve great things together in an atmosphere based on talent, respect, trust and joy.
Kambi's commitment to diversity and inclusion
Creating an environment where everyone can thrive
Please apply with a cover letter and an up-to-date version of your CV.
#wearekambi
Kambi's ongoing commitment to Diversity and Inclusion in the workplace
If you require any reasonable adjustment during the recruitment process, please notify your recruiter, who will assist you however they can. Diversity and inclusion is at the heart of who we are and who we aim to be. While we are proud of the positive and inclusive company culture we have created, we know we can do so much more. Kambi constantly evolves its Diversity and Inclusion strategy to ensure it becomes an even more inclusive and positive place to work, with the core management team reaffirming its commitment to delivering on employee feedback.
Creating an inclusive environment
We believe Kambi's greatest strength is the collective talent of our employees. Kambi is committed to ensuring we create an inclusive work environment where everyone can feel valued, thrive and achieve their potential, regardless of who they are or what their background is. We know that it is only by having a balance of different voices, values and opinions that Kambi is able to be the market leader it is today.
#wearekambi
