Description -

Job Summary
• This role is responsible for managing enterprise client accounts, understanding their needs, and driving growth. The role creates strategic plans, coordinates with various teams, and leverages data-driven insights to support decision-making. The role manages sales pipelines, ensures customer retention and contract renewals, and provides regular updates to management.

Responsibilities
• Manages a portfolio of key client accounts and develops a deep understanding of each client's business needs, goals, and challenges.
• Collaborates with clients to conduct thorough needs assessments and identify upsell and cross-sell opportunities to meet client needs.
• Develops and executes account business plans including transactional and strategic initiatives to grow the organization’s business.
• Works closely with cross-functional teams, including marketing, customer support, and product development, to ensure a unified approach to serving clients.
• Utilizes data-driven insights to track account performance and identify trends to make decisions about account strategy.
• Builds and maintains sales pipeline activity while achieving and/or exceeding revenue and margin quotas using margin management techniques.
• Focuses on customer retention and timely contract renewals to ensure ongoing revenue for the organization.
• Stays updated on the organization’s offerings as well as industry trends to offer insights and solutions that align with clients' needs.
• Provides regular reports to management on account performance, revenue growth, client satisfaction, and other relevant metrics.
• Participates in training sessions to improve skills and knowledge in account management, sales techniques, industry trends, and client relationship management.

Education & Experience Recommended
• Four-year or Graduate Degree in Sales, Marketing, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 2-4 years of work experience, preferably in customer relationship management, account management, or a related field or an advanced degree with little or no work experience.

Preferred Certifications
NA

Knowledge & Skills
• Account Management
• Business Development
• Business Planning
• Business To Business
• Cross-Selling
• Customer Relationship Management
• Finance
• Market Share
• Marketing
• Merchandising
• Product Knowledge
• Sales Management
• Sales Process
• Sales Prospecting
• Sales Strategy
• Sales Territory Management
• Salesforce
• Selling Techniques
• Upselling
• Value Propositions

Cross-Org Skills
• Effective Communication
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity

Impact & Scope
• Impacts immediate team and acts as an informed team member providing analysis of information and limited project direction input.

Complexity
• Responds to routine issues within established guidelines.

Disclaimer
• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.
 

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Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"