Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent and innovation led company with 738,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients succeed and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com. 

The Application Maintenance Lead will be responsible for overseeing the maintenance and support of critical applications. This role includes ensuring application stability, performance, and availability, while also leading a team of skilled professionals to troubleshoot and resolve issues promptly. The ideal candidate will have extensive experience in application support within the telecom sector, strong leadership skills, and a proactive approach to problem-solving.
 

Key Responsibilities:

• Team Leadership & Management:
  • Lead, mentor, and manage a team of application maintenance engineers.
  • Foster a collaborative and high-performance team environment.
  • Conduct regular performance reviews and provide constructive feedback.
• Application Maintenance & Support:
  • Oversee the maintenance and support of telecom applications, ensuring high availability and reliability.
  • Manage incident response, problem resolution, and change management processes.
  • Develop and enforce best practices for application monitoring, maintenance, and support.
• Operational Excellence:
  • Implement and monitor key performance indicators (KPIs) to ensure application performance and stability.
  • Continuously improve support processes and procedures to enhance service delivery.
  • Collaborate with other IT teams and stakeholders to ensure seamless integration and performance of applications.
• Technical Expertise:
  • Provide technical leadership and guidance to the team on complex issues and projects.
  • Stay updated with the latest technologies and industry trends in telecommunications.
  • Ensure compliance with industry standards and regulatory requirements.
• Customer Focus:
  • Act as the primary point of contact for application-related issues and escalations.
  • Develop strong relationships with internal and external stakeholders to understand their needs and ensure satisfactory service delivery.
  • Provide regular updates and reports to stakeholders on application performance and issues.

Qualifications:

• Education:
  • Bachelor's degree in Computer Science, Information Technology, Telecommunications, or a related field. Advanced degree preferred.
• Experience:
  • Minimum of 7-10 years of experience in application maintenance and support within the telecommunications industry.
  • Proven experience in a leadership or management role.
  • Strong technical background with expertise in telecom applications and systems.
• Skills:
  • Excellent leadership and team management skills.
  • Strong problem-solving and analytical abilities.
  • Proficient in application monitoring tools and techniques.
  • Knowledge of ITIL or similar service management frameworks.
  • Excellent communication and interpersonal skills.
• Certifications:
  • Relevant certifications such as ITIL, PMP, or specific telecom certifications are a plus.

Key Competencies:

• Leadership: Ability to inspire and lead a team towards achieving common goals.
• Technical Proficiency: Deep understanding of telecom applications and their maintenance requirements.
• Problem-Solving: Aptitude for diagnosing and resolving complex technical issues.
• Communication: Strong ability to communicate technical information to non-technical stakeholders.
• Customer Orientation: Commitment to delivering high-quality service and support to clients and stakeholders.

Benefits of working at Accenture:

• 18 weeks paid parental leave
• Long & short-term career break opportunities
• Structured career development program
• Local and international career opportunities.
• Certified as a Family Inclusive Workplace™
• Flexible Work Arrangements - centered around Accenture’s Truly Human ethos and our commitment to supporting the health and wellbeing of our people.
• We are proud to be in the top 3 of last year’s Diversity & Inclusion Index!
  
   

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Equal Employment Opportunity Statement for Australia:

At Accenture, we recognise that our people are multi-dimensional, and we create a work environment where all people feel like they can bring their authentic selves to work, every day.
 

Our unwavering commitment to inclusion and diversity unleashes innovation and creates a culture where everyone feels they have equal opportunity. Our range of progressive policies support flexibility in ‘where’, ‘when’ and ‘how’ our people work to ensure that Accenture is an organisation where you can strive for more, achieve great things and maintain the balance and wellbeing you need.
 

We encourage applications from all people, and we are committed to removing barriers to the recruitment process and employee lifecycle. All employment decisions shall be made without regard to age, disability status, ethnicity, gender, gender identity or expression, religion or sexual orientation and we do not tolerate discrimination. If you require adjustments to the recruitment process or have a preferred communication method, please email [email protected] and cite the relevant Job Number, or contact us on +61 2 9005 5000.
 

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About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

Equal Employment Opportunity Statement for Australia:

At Accenture, our intention is to foster a culture and a workplace in which all of our people feel a sense of belonging and are respected and empowered to do their best work. 

As part of our talent strategy, we hire and develop people who have different backgrounds, different perspectives and different lived experiences. These differences ensure that we have and attract the cognitive diversity to deliver a variety of perspectives, observations and insights which are essential to drive the innovation needed to reinvent, and we hold our leaders accountable for ensuring we have the most innovative and talented people in our industry.

 
We encourage applications from all people, and we are committed to removing barriers to the recruitment process and employee lifecycle. All employment decisions shall be made without regard to age, disability status, ethnicity, gender, gender identity or expression, religion or sexual orientation and we do not tolerate discrimination. If you require adjustments to the recruitment process or have a preferred communication method, please email [email protected] and cite the relevant Job Number, or contact us on +61 2 9005 5000.

Learn how Accenture protects your personal data and know your rights in relation to your personal data. Read more about our Privacy Statement