What you’ll need to bring to the role
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Experience in a fast-paced customer service environment, demonstrating the ability to handle a large volume of enquiries efficiently.
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Strong understanding of privacy legislation and industry regulations, with the ability to educate consumers on these topics. (Desired but not essential)
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Excellent verbal and written communication skills, capable of composing professional email correspondence and managing complex phone enquiries.
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Demonstrated problem-solving and analytical skills, with a track record of resolving consumer issues effectively and efficiently.
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Experience in performing various administrative tasks, including processing consumer report requests, amendments, and liaising with third-party agencies.
Work that matters - What you’ll be doing
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Manage Consumer Enquiries: Handle day-to-day case and call management for consumer enquiries, providing accurate information and solutions while working towards first-time resolution and completing regulatory obligations effectively.
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Educate Consumers: Educate consumers on relevant legislation, Bureau updates, and regulations, ensuring they understand their credit reports and related processes.
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Support Stakeholders: Provide support and assistance to internal and external stakeholders, maintaining strong relationships and delivering exceptional service.
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Administrative Tasks: Perform various administrative tasks, including processing consumer report requests, amendments, liaising with third-party agencies, and maintaining accurate records.
More about you
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Customer Service Excellence: Demonstrated ability to provide exceptional customer service, with strong active listening and empathy skills to understand and address consumer needs effectively.
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Communication Proficiency: Excellent verbal and written communication skills, capable of conveying information clearly and professionally in both phone and email interactions.
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Problem-Solving Ability: Strong analytical and problem-solving skills, with the capacity to investigate and resolve complex consumer enquiries efficiently.
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Adaptability and Initiative: Flexibility to adapt to challenging situations and a proactive approach to identifying and implementing improvements in processes and service delivery.
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Team Collaboration: Ability to work effectively both independently and as part of a team, fostering positive relationships with colleagues and stakeholders to achieve common goals.

Join the A-Team and experience the A-Life!