About the Job

Welcome to Ovation Healthcare!  

At Ovation Healthcare (formerly QHR Health), we’ve been making local healthcare better for more than 40 years. Our mission is to strengthen independent community healthcare. We provide independent hospitals and health systems with the support, guidance and tech-enabled shared services needed to remain strong and viable. With a strong sense of purpose and commitment to operating excellence, we help rural healthcare providers fulfill their missions.   

The Ovation Healthcare difference is the extraordinary combination of operations experience and consulting guidance that fulfills our mission of creating a sustainable future for healthcare organizations. Ovation Healthcare’s vision is to be a dynamic, integrated professional services company delivering innovative and executable solutions through experience and thought leadership, while valuing trust, respect, and customer focused behavior.   

We’re looking for talented, motivated professionals with a desire to help independent hospitals thrive. Working with Ovation Healthcare, you will have the opportunity to collaborate with highly skilled subject matter specialists and operations executives, in a collegial atmosphere of professionalism and teamwork.  

Ovation Healthcare’s corporate headquarters is located in Brentwood, TN. For more information, visit www.ovationhc.com.   

SUMMARY:

The Outpatient Registration role is responsible for registering patients for outpatient services, verifying insurance, collecting payments, and ensuring accurate patient records. The ideal candidate will have excellent communication skills, strong attention to detail, and the ability to work efficiently in a fast-paced healthcare environment.

DUTIES AND RESPONSIBILITIES:

• Greet and assist patients during the check-in and registration process.
• Collect and verify patient demographics, insurance information, and necessary authorizations.
• Explain hospital policies, billing procedures, and consent forms to patients.
• Process payments, and co-pays.
• Maintain patient confidentiality and comply with HIPAA regulations.
• Work collaboratively with clinical staff, nursing, and billing departments.
• Address patient inquiries and resolve registration-related issues promptly.
• Perform data entry and maintain accurate electronic health records (EHR).
• Assist with other administrative duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Proficiency in electronic health records (EHR) systems and Microsoft Office Suite.
• Strong interpersonal and communication skills.
• Ability to handle sensitive patient information with confidentiality and professionalism.
• Excellent multitasking and organizational skills.
• Knowledge of medical terminology and insurance verification is a plus.

WORK EXPERIENCE, EDUCATION AND CERTIFICATIONS:

• High school diploma or equivalent (Associate’s degree is a plus).

• Previous experience in patient registration, medical billing, or front desk operations in a healthcare setting preferred.

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS:

• Fast-paced hospital outpatient department.
• Requires extended periods of standing and/or sitting.
• Requires moderate pushing, pulling, bending, squatting or lifting 10-30 pounds.
• May require evening or weekend shifts based on hospital needs.

Benefits

The base compensation range for this position is:

Compensation ranges could be hourly or salary depending upon the exempt status of the posted position.

Beginning compensation is determined based on objective factors such as location, qualifications, skills, certifications, and experience. Typically, a candidate is hired in the lower to midpoint of the range; the top end of the range is reserved for candidates with extensive specialized experience and mastery within the role. Compensation may increase over time based on performance, experience, and tenure.

Compensation is only part of Ovation's total compensation package. Some additional benefits offered to full-time associates are:

• Comprehensive health and wellness benefits such as medical, dental, vision, life insurance, short and long-term disability coverage
• HSA with employer contributions, flexible spending accounts for health care, and dependent care accounts
• Wellness platform with premium incentives
• Employee assistance support and additional voluntary supplemental plans including accident, critical illness, hospital indemnity, and child disability insurance
• Robust and flexible paid time off offerings and company paid holidays
• 401(k) plan with discretionary employer match opportunities
• Professional development opportunities
• Company issued equipment