Bookings Administrator

Hereford Hospital | Permanent Contract | Full Time |

£25,038.00 per annum

37.5 hours per week

We are looking for an Outpatient Bookings Administrator in our hospital who will be responsible for administering a large volume of email requests from referrals to appointments, ensuring the hospital meets its service deliverables whilst exceeding customer expectations. Preferably you will hold a NVQ level 2 in Business and Administration or equivalent and experience of working in a customer facing environment, to help us build a healthier nation.

As a Bookings Administrator, you will:

• Bring empathy, sympathy and sensitivity to the role.
• Ensure complex administration and support, meets the required standards and timescales
• Have attention to detail ensuring all data/information is accurate using the appropriate system and format.
• To prepare standard and ad-hoc reports as required and required by the department
• Co-ordinate availability of rooms and consultants
• Create, alter or cancel clinics as required to support business needs
• To handle queries within the remit of own role, escalating more complex / serious issues to senior staff where required.

• To provide a friendly efficient service, which involves customer contact both face to face on the telephone and via email, and provides advice within remit of role.
• Provides friendly and efficient customer service

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. With everything from a cycle to work scheme, financial wellbeing support and more – at Nuffield Health, we take care of what’s important to you.

Join Nuffield Health and create the future you want, today.

If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it’s a good idea to apply right away to ensure you’re considered for this role.

It starts with you.