Build your best future with the Johnson Controls team
As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing.

We are a Great Place To Work-Certified organization. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!

What we offer:

• Competitive salary
• Paid vacation/holidays/sick time
• On the job/cross training opportunities
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy

How You Will Do It:

• Actively participate in the design, optimization, and continuous improvement of OTC Collections processes.
• Support the implementation and enhancement of collection strategies, segmentation methodologies, and dialer campaigns to improve collection effectiveness.
• Identify process gaps, inefficiencies, and opportunities for standardization across regions and markets.
• Promote best practices and ensure alignment with global OTC standards and governance.

• Lead and support global OTC process improvement, automation, and transformation projects from concept through implementation.
• Develop project plans, timelines, business cases, success metrics, and risk mitigation strategies to ensure effective delivery of initiatives.
• Coordinate cross-functional teams, including OTC Operations, Finance, IT, Reporting, and external vendors, to achieve project objectives.
• Monitor project progress, manage dependencies, and proactively address risks, issues, and barriers to successful execution.
• Facilitate stakeholder meetings, workshops, and governance reviews to ensure alignment on project scope, priorities, and deliverables.
• Support testing, change management, training, and adoption activities associated with new processes, systems, and automation solutions.

• Collaborate with business stakeholders, regional OTC teams, and country organizations to improve collection cycle effectiveness.

What We Are Looking For:

• Proven experience in a leadership role within training and development, specifically in an Order to Cash, collections, or financial services environment.
• Strong project management skills with the ability to lead cross-functional teams and drive results in a fast-paced, dynamic environment.
• Ability to coach, mentor, and lead a team, fostering a culture of collaboration and continuous improvement.
• Strong stakeholder management and communication skills.
• Ability to translate business requirements into technical and operational solutions.

• Advanced problem-solving and critical thinking skills.

Why Join Us

This role gives you the opportunity to shape financial planning and analysis for a defined business area while working directly with senior leaders. You will be part of a collaborative environment where your insights can influence planning, forecasting, and business performance.

If this sounds like the right next step for you, we encourage you to apply.