Intelcom | Dragonfly

With more than 100 sorting stations and operations across three continents, Intelcom | Dragonfly is Canada’s leader in last-mile logistics. Our vision is clear: to deliver fast, accurate, and reliable service powered by cutting-edge technology. 

A Strategic Role at the Heart of Logistic

Responsibilities

Employee Recognition

• Design and evolve recognition programs across the organization, taking into account business priorities, culture and operational realities.
• Develop the frameworks, tools, guides and approaches necessary to enable operational teams to deploy and maintain initiatives with consistency and autonomy.
• Establish mechanisms for handover to operations, including clarification of roles, key communications, support resources, and follow-up expectations.
• Collaborate with internal communications and key stakeholders to ensure visibility, adoption and sustainability of initiatives.

Employee Engagement & Annual Survey

• Structure and coordinate the annual engagement survey cycle including the deployment strategy, communication tools, timelines and monitoring mechanisms.
• Partner with HR, internal communications, leaders, and operations to ensure a simple, consistent, and responsive approach to different audiences.
• Support teams in analyzing survey results, identify key findings, and prepare reports, tools, or recommendations for leaders and operational teams to take action.
• Design approaches and resources to support managers in identifying, prioritizing and monitoring their action plans.
• Ensure follow-up governance with key stakeholders to drive accountability, continuous improvement, and sustainable impact on the employee experience.

Performance Management

• Contribute to the design improvement, planning, and launch of the performance management cycle across the organization, in collaboration with HR, internal communications, Workday, and key stakeholders.
• Define the key steps, roles and responsibilities, timelines, messages and accompanying tools needed to ensure a clear and effective deployment.
• Collaborate with Workday teams to validate business needs, test the user journey, identify potential issues, and ensure a simple and consistent experience for employees and managers.
• Develop or adapt guides, training, FAQs, communications and support resources that will enable HR and operations to deploy and maintain the process in their teams.
• Act as a resource person for HR partners and leaders to clarify expectations, support process adoption, and foster constructive performance conversations aligned with business priorities.
• Track the progress of the deployment in Workday, completion rates, issues raised by users, and adjustment needs during the cycle.
• Analyze cycle learnings, user feedback, and available data to recommend continuous improvements to the process.

Project management, continuous improvement and data analysis

• Lead other end-to-end organizational development projects, with autonomy, rigor, sense of priorities and ability to influence stakeholders.
• Design structured solutions, programs and tools, ready to be transferred to the operational teams for deployment, appropriation and maintenance over time.
• Use data, analytics, performance indicators, and feedback from the field to evaluate the effectiveness of initiatives and guide decisions.
• Represent organizational development on specific committees or cross-cutting projects, demonstrating leadership, judgment, and credibility.
• Collaborate with various stakeholders to ensure alignment of initiatives with business priorities.
• Prepare guides, presentations, dashboards, reports and monitoring tools to support the deployment of initiatives and decision-making.

Qualifications

• 6-8 years of experience in organizational development, talent management, human resources, or similar roles.
• University degree in organizational development, human resources, organizational psychology, administration or relevant field, or equivalent experience.
• Demonstrated experience in project management, with a good ability to structure priorities.
• Experience or strong interest in development, employee recognition, employee experience, engagement, and organizational development initiatives.
• Experience or strong interest in operational environments, logistics or transportation, with an ability to understand the realities of the field and adapt initiatives to the needs of teams.
• Comfortable with digital tools and interest in the digitization of processes related to the employee experience
• Experience facilitating workshops with different audiences, including managers, teams or cross-functional groups.
• Ability to navigate ambiguity and structure initiatives in a rapidly growing environment.
• Excellent interpersonal skills and ability to collaborate with a variety of stakeholders.
• Creative spirit, curiosity and solution-oriented.
• Bilingualism in French and English is required, both oral and written.
• Experience in a multi-site and multi-country environment – a strong asset
• Member of the Ordre des CRHA and knowledge of psychometric tools — an asset.

Why Join Us? 

At Intelcom | Dragonfly, you’ll thrive in a flexible and stimulating environment, surrounded by passionate talent. You’ll also enjoy a wide range of benefits: 

• On-site gym with a personal trainer 

• Employer-provided lunch of your choice 

• Comprehensive group insurance 

• Group RRSP plan 

• Care & Well‑Being Activities

• Partial reimbursement for public transportation 

• Employee Assistance Program 

 …and much more. 

This position has been opened to address a genuine organizational need within the company.

At Intelcom | Dragonfly, we move forward guided by strong values: collaboration, innovation, excellence, and responsibility. 

We embrace diversity, ensure equity, and foster a true sense of belonging.

Accommodation measures are available for individuals with disabilities throughout our recruitment process, in compliance with the law. Please let us know if you have any specific needs.