Sobre este puesto de Operations Support en Maersk
As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our customers coming back to work with us!
If you are seeking to be a part of a family, this is the place for you!
We are an integrated logistics company responsible for moving 20% of global trade annually. With a dedicated team of over 110,000 employees across 130 countries, we go all the way to connect and simplify global trade, and help our customers grow and thrive.
Maersk Ground Freight (MGF) offers transportation services like FTL (Full Truckload), LTL (Less Than Truckload), brokerage, cross-border trucking, groupage, and sortation hubs, connecting Maersk or Customer warehouses or depots or cross-dock/consolidation/deconsolidation facilities through a robust network led by best-in-class operations and technology. This integrated network will service multi-channels like B2B, B2C, B2B2C, e-commerce, direct to store, dropship, returns, and more, leveraging asset-based, asset-light, and non-asset models.
Job Summary
The Operations Support is responsible for answering incoming calls and providing excellent customer service. They monitor and respond to customer inquiries. They track, trace, enter, and update shipments.
Responsibilities
Real time audits of stop data being input by delivery teams and reporting exceptions
Monitoring progress of delivery teams and communicating potential issues with time windows
Receiving inbound calls from delivery teams reporting issues
Communicating all potential delivery issues to the appropriate internal and external customers
Printing, organizing, and processing paperwork associated with the delivery process
Using additional resources to resolve issues that may prevent delivery
Assisting with warehouse duties and handling freight with a pallet jack when needed
Primary Customer Experience Responsibilities
Resolving issues with delivery teams, external customers, and internal customers
Communicating, in real time, the essential details regarding an issue via phone, text, and email
Creating a positive, professional, and friendly environment
Communicating with Vendor Owners and their Contracted Workers regarding Key Performance Indicators (KPIs)
Skills/Competencies
Excellent oral and written communication and problem-solving skills
Technological aptitude using the internet and online tools
Ability to multitask
Excellent organizational skills with emphasis on detail
Company Benefits
Medical
Dental
Vision
401k + Company Match
Employee Assistance Program
Paid Time Off
Flexible Work Schedules (when possible)
And more!
Pay Range
$20.00 - 22.00 per hour
Schedule
Monday - Friday, 1:00pm - 9:30pm; ability to work weekends as needed.
The above-stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.
#INDEED
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [email protected].
