POSITION SUMMARY:

The Community Operations Supervisor is responsible for overseeing the daily operations of employee housing support services, including the Linen & Laundry Department and the Employee Convenience Store. This role ensures efficient service delivery, maintains high standards of cleanliness and inventory control, supervises staff, and provides excellent customer service to residents. The Supervisor ensures operational compliance, inventory accuracy, cost efficiency, and a safe, convenient, and welcoming living environment for employees.

PRIMARY RESPONSIBILITIES:

1. Resident Operations

• Assist resident arrival and departure process
• Follow up on resident requests, complaints and concerns
• Ensure resident issues are properly recorded, resolved and escalated
• Ensure the continuity of the routine operations during the absence of the Residence Manager.
• Support & assist the Residence Manager in planning, organizing resident activities, events and community initiatives.
• May represent the Residence Manager for matters specifically delegated or clearly authorized

2. Linen & Laundry Operations

• Supervise daily laundry and linen operations to ensure timely and efficient service.
• Monitor linen inventory levels and maintain adequate stock for housing facilities.
• Ensure proper sorting of linen for collection of laundry services provider.
• Oversee the linen exchange process and linen inventory
• Monitor linen consumption, losses, damages and shortages
• Verify and record daily laundry delivery quantities and soiled linens for laundry services
• Review laundry invoices against supporting documents and actual services received
• Prepare and coordinate billing reconciliation and request for payment (RFP) processing for laundry services
• Implement cost-control measures to minimize linen loss and operational expenses.
• Ensure compliance with health, safety, and sanitation standards.
• Conducts linen inventory at least once a year.

3. Convenience Store Operations

• Oversee the daily operations of the employee convenience store.
• Manage inventory levels, stock replenishment, and supplier orders.
• Conduct regular stock counts and inventory reconciliations.
• Monitor product sales, pricing accuracy, and merchandising standards.
• Ensure cash handling procedures are followed by all store staff.
• Analyze sales trends and recommend improvements to product offerings.
• Address employee concerns and provide excellent customer service.
• Maintain cleanliness, organization, and safety within the store.

4. Team Leadership & Supervision

• Supervise, schedule, and support laundry and convenience store associates.
• Conduct employee training, coaching, and performance evaluations.
• Ensure staff adherence to company policies and operational procedures.
• Promote teamwork, accountability, and a positive work environment.
• Assist in recruiting, onboarding, and developing team members.

5. Point of Sale (POS) Management

• Administer and monitor the store POS system to ensure accurate sales transactions.
• Ensure all products are correctly entered and maintained in the POS database.
• Generate daily, weekly, and monthly sales reports from the POS system.
• Perform cash register reconciliations and end-of-shift balancing.
• Investigate and resolve POS discrepancies, refunds, voids, and transaction errors.
• Train store associates on proper POS usage and cash-handling procedures.
• Maintain accurate records of sales, returns, exchanges, and inventory movements.
• Coordinate with Finance and IT departments regarding POS system updates and issues.
• Monitor cash, card, and electronic payment transactions to ensure accuracy and compliance.
• Identify opportunities to improve sales tracking and operational efficiency through POS reporting and analytics.

6. Inventory & Asset Management

• Maintain accurate records of linen, laundry supplies, store inventory, and equipment.
• Monitor consumption trends and forecast departmental needs.
• Minimize waste, shrinkage, and inventory discrepancies.
• Prepare inventory and operational reports as required.

7. Health, Safety & Compliance

• Ensure compliance with company policies, housing regulations, and safety standards.
• Conduct routine inspections to identify and address operational risks.
• Investigate and document incidents, damages, and operational issues.
• Promote safe working practices and proper use of equipment

8. Administrative Responsibilities

• Prepare operational reports, inventory reports, and monthly performance summaries.
• Track departmental budgets and control expenses.
• Maintain accurate records and documentation.
• Support special housing projects and employee engagement initiatives as assigned.
• Assist the RM with budget monitoring and cost control initiatives by providing timely data and recommendations
• Support audits in compliance with health and safety requirements
• Prepares monthly accrual of unpaid expenses
• Complete projects and other responsibilities assigned by the RM within the agreed scope and deadline

9. Facilities & Maintenance Coordination

• Log maintenance issues accurately, assign them to appropriate department 
• Liaise with Property Services, Security, and other relevant departments
• Monitors outstanding work orders and ensure timely completion

Key Performance Indicators (KPIs) Linen inventory accuracy.

• Linen inventory accuracy
• Laundry turnaround time.
• Store inventory accuracy
• POS transaction accuracy rate.
• Cash variance and reconciliation accuracy.
• Sales performance and revenue growth.
• Employee satisfaction and service quality scores.
• Health and safety audit results.

QUALIFICATIONS

Education

• Diploma or Bachelor's Degree in Hospitality Management, Business Administration, Retail Management, Operations Management, or a related field preferred.

Experience

• Minimum 3-5 years of supervisory experience in housing operations, hospitality, retail, laundry services, or facilities management.
• Experience managing POS systems, inventory control, cash handling, and staff supervision.
• Previous convenience store or retail management experience preferred.

Skills & Competencies

• Strong leadership and team management skills.
• Proficiency in POS systems and retail reporting.
• Strong inventory and stock control knowledge.
• Knowledge of cash management and reconciliation procedures.
• Excellent customer service
• Strong analytical, organizational, and problem-solving abilities.
• Proficient in Microsoft Excel, Word, and Outlook.
• Ability to work independently and manage multiple priorities.
• Good communication and interpersonal skills.