Sobre este puesto de Operations Specialist, Asset Services, Asset Transfer Validation (12-Month Contract) en OCBC Bank
WHO WE ARE:
As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.
Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future.
We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.
Your Opportunity Starts Here.
We are seeking a team member to join our Asset Services (AS) function. The incumbent will handle pre-processing checks for all client related payments prior to processing by Remittance team and to perform callback verification on required transactions.
Operations Specialist, Asset Services, Asset Transfer Validation
Why Join
Imagine being part of a team that helps people grow their wealth and achieve their financial goals. As a Wealth Management Operations Specialist at OCBC, you'll play a critical role in ensuring the smooth delivery of our wealth management services. You'll be part of a dynamic team that's passionate about making a difference in people's lives.
How you succeed
To succeed in this role, you'll need to be meticulous, organized, and able to work well under pressure. You'll need to build strong relationships with our wealth management teams and external partners to ensure seamless execution of our services. Your attention to detail and analytical skills will be essential in identifying and resolving operational issues.
What you do
Pre-processing check for payments
Ensure all relevant approval is obtained and instruction provided by Business adheres to client’s signing mandate and procedure
Escalate any deviation to procedure
Coverage includes: Payments, Internal Transfer, Cheque Issuance, Cash Withdrawal, Standby Letter of Credit/Banker’s Guarantee, Deposit placement, rollover and withdrawals
Callback on Asset Transfer and Static updates
Ensure callback is conducted in accordance with procedures and policies
Retrieve and verify callback that has been performed by Business prior to processing by the respective operations team
Handle BAU type of queries/issues ensuring that the case is resolved or properly escalated in a timely manner.
Control
Perform End of Day control checks and ensure BAU task are completed
Act as a control unit and be able to identify risk issues while interacting with Front office
Ensure that exception processing is completed exactly according to the conditions set in the approval
Perform an end of day review to ensure tasks are completed by signing off on the end of day checklist
Query Management
Ensure all queries from Business is resolved within expected timeframe or escalated to the correct parties
Change Management
Identify control gaps and work with team to review process efficiency and deliver improvements
Participate in projects as and when required
Who you are
At least 3 years of experience in Private Bank Operations especially in the area of Remittances, Callback or Client Service role
Tertiary education with a good academic track record
Good knowledge of Microsoft Office
Fluency in English is essential
Knowledge of foreign language is a plus
Clear written & verbal communication skills with all levels of staff
Client-oriented mindset
Meticulous and good team player
Ability to work independently & drive initiatives forward until delivery
Ability to work effectively with both Front Office and Support staff, at all levels
Ability to work & deliver under time pressure
Proactive in identifying any process gaps, providing or suggesting solutions to improve productivity
Ability to perform ad-hoc system testing
What we offer:
Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.
