Job Summary

Job Description

Operations Specialist

About Medline India:
Medline India was setup in 2010 in Pune, primarily as an offshore Development centre and to augment resources for Medline Industries LP headquartered in Chicago, USA. We are a 1500+ strong and growing team of technology, finance & and business support professionals who support our businesses worldwide towards a mission to make healthcare run better. We are proud to be certified as a ‘Great Place to Work’ by the Great Place to Work Institute® (India) for the duration May 2023 – May 2024.
We are an organization with a conducive work environment, ample opportunities to learn, contribute and grow with a highly empowered & engaged team. We encourage our people to share their best ideas and create new opportunities for our customers and ourselves to work together to solve today’s toughest healthcare challenges.

About Medline Industries, LP:
Established in 1966, Medline Industries LP is a renowned global healthcare organization boasting 56 years of consecutive sales growth, exceeding $21 billion in annual sales. With a workforce of over 36,000 professionals spread across the globe, we operate in more than 125 countries and territories. As the largest privately held manufacturer and distributor of medical supplies in the United States, Medline is uniquely positioned to offer comprehensive products, education, and support across the continuum of care.
At present, Medline Industries, LP holds the esteemed position as the #1 market leader, delivering an extensive portfolio of over 550,000 medical products and clinical solutions. Our clientele includes hospitals, extended care facilities, surgery centres, physician offices, home care agencies, providers, and retailers.
We're proud to be recognized by Forbes as one of America’s Best Large Employers and Best Employers for Women. Additionally, the Chicago Tribune has consistently named us a Top Workplace for the past 12 years.

Job Description
Operations Specialist
The Operations Specialist plays a key role in supporting business operations by coordinating with global teams to manage reports, inventory, and vendor-related processes. This role ensures accuracy, timeliness, and integrity of data used in analysis and reporting, contributing to the operational efficiency of the division.

Key Responsibilities
• Coordinate with teams in India and the US to generate and analyze various operational reports.
• Monitor and manage inventory levels including surplus, stock transfers, returns, DEDs, and slot holds.
• Review and approve DED (Dedicated Product) requests.
• Handle all product returns and resolve AP (Accounts Payable) issues such as overbill notices, problem tickets, debit memos, and credits.
• Provide product information and appropriate Medline preferred cross-reference literature to Sales.
• Support overflow calls from the Product Support team.
• Review back order, surplus, customer DED/RCI requests, hotsheets, and open purchase order reports.
• Identify and resolve data discrepancies by coordinating with relevant stakeholders.
• Ensure data accuracy, timeliness, and integrity in reports; escalate any inconsistencies.
• Generate monthly HOLD, Surplus, Expiration, and Service reports.
• Minimize surplus while maintaining service standards under corporate guidance.
• Track and resolve invoice and pricing discrepancies in coordination with US and Shanghai teams.
• Process priority orders including scrap/stock transfer/RTVs returned by QA and PM teams.
• Identify and report top suppliers causing service issues.
• Prepare and distribute monthly save and spend reports.
• Provide ETA and tracking updates when requested.
• Monitor rolling forecasts and product allocation.
• Support additional divisional/organizational projects and tasks as required.

Must Have
• Bachelor’s degree (preferred).
• 3–5 years of relevant experience, especially in working with large datasets and data manipulation using Excel.
• Strong analytical and problem-solving skills with excellent attention to detail.
• Effective communication and follow-up skills.
• Intermediate proficiency in Microsoft Excel (e.g., formulas, formatting, charts, print scaling).
• Intermediate proficiency in Microsoft Access (e.g., queries, data types, required fields, labels).
• Highly driven, self-motivated, and capable of working independently and collaboratively.

Good to Have
• Experience in vendor management, supply chain processes, or operations support.
• Exposure to global operations and multi-stakeholder coordination.
• Understanding of corporate procurement or service operations.

Working Hours:
10:30 am to 7:30 pm – daylight saving
11:30 am to 8:30 pm – non-daylight saving

About Medline India:
Medline India was setup in 2010 in Pune, primarily as an offshore Development centre and to augment resources for Medline Industries LP headquartered in Chicago, USA. We are a 1500+ strong and growing team of technology, finance & and business support professionals who support our businesses worldwide towards a mission to make healthcare run better. We are proud to be certified as a ‘Great Place to Work’ by the Great Place to Work Institute® (India) for the duration May 2023 – May 2024. 
We are an organization with a conducive work environment, ample opportunities to learn, contribute and grow with a highly empowered & engaged team. We encourage our people to share their best ideas and create new opportunities for our customers and ourselves to work together to solve today’s toughest healthcare challenges.
About Medline Industries, LP:
Established in 1966, Medline Industries LP is a renowned global healthcare organization boasting 56 years of consecutive sales growth, exceeding $21 billion in annual sales. With a workforce of over 36,000 professionals spread across the globe, we operate in more than 125 countries and territories. As the largest privately held manufacturer and distributor of medical supplies in the United States, Medline is uniquely positioned to offer comprehensive products, education, and support across the continuum of care.
At present, Medline Industries, LP holds the esteemed position as the #1 market leader, delivering an extensive portfolio of over 550,000 medical products and clinical solutions. Our clientele includes hospitals, extended care facilities, surgery centres, physician offices, home care agencies, providers, and retailers. We are proud to be recognized by Forbes as one of America’s Best Large Employers and Best Employers for Women. Additionally, the Chicago Tribune has consistently named us a Top Workplace for the past 12 years.