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Job Description

Experience the power of a game-changing career

Are you ready for what's next? We're a global technology and services leader that powers the brands of the future. We help some of the world's most recognized organizations transform their businesses through technology, people, and integrated solutions across more than 70 countries.

We're looking for an Operations Manager – Financial Services & Compliance to lead a high-performing operational team supporting financial services and compliance-related processes. This role is ideal for a seasoned operations leader with a strong background in financial services, banking operations, AML/KYC, fraud prevention, financial crime compliance, or regulatory operations within a BPO/shared services environment.

Candidates with exposure to banking institutions and industry certifications such as ACAMS, ICA, or other Financial Crime Compliance certifications will be highly regarded.

Key Responsibilities

• Lead and develo
• p a team of Team Leaders and specialists supporting financial services and compliance operations.
• Ensure achievement of all client SLAs, quality targets, productivity metrics, and compliance requirements.
• Drive operational excellence across AML, KYC, Transaction Monitoring, Fraud Prevention, Financial Crime, or Regulatory Compliance processes.
• Partner closely with client stakeholders to review performance, identify risks, and implement continuous improvement initiatives.
• Monitor operational KPIs, quality scores, compliance performance, productivity, and customer outcomes.
• Lead workforce planning, forecasting, budgeting, and resource allocation activities.
• Drive process optimization, operational controls, and risk mitigation initiatives.
• Conduct regular business reviews with clients and internal stakeholders.
• Coach and develop Team Leaders through structured performance management and career development planning.
• Collaborate with Quality, Training, Workforce Management, HR, Talent Acquisition, and Compliance teams to achieve operational objectives.
• Foster a culture of accountability, compliance excellence, continuous improvement, and employee engagement.

Candidate Profile

• Minimum 7+ years of operational leadership experience, including at least 2+ years managing leaders.
• Strong experience managing teams in a BPO, shared services, financial services, fintech, banking, AML, KYC, fraud prevention, or compliance environment.
• Previous experience working with a bank, financial institution, payment services provider, fintech company, or financial compliance operation is highly preferred.
• Excellent knowledge of compliance-driven operational environments and regulatory standards.
• Strong stakeholder management and client-facing experience.
• Proven ability to analyze performance metrics and drive operational improvements.
• Experience managing large teams and multiple workstreams simultaneously.
• Outstanding coaching, leadership, and people development skills.
• Advanced English communication skills (written and verbal).
• Bachelor's degree preferred.

Preferred Qualifications

• ACAMS (Anti-Money Laundering Certified Associate/Specialist) preferred.
• ICA (International Compliance Association) certification considered a strong advantage.
• Experience with: AML Monitoring KYC / Customer Due Diligence Fraud Investigations Financial Crime Operations Sanctions Screening Regulatory Compliance Operations Risk & Controls

Why Join Us?

You'll have the opportunity to lead complex financial services operations, partner with global clients, and shape the future of compliance-focused delivery in a dynamic, fast-growing environment.

Disclaimer  

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Concentrix is an equal opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

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