Operations Manager, Factor Procurement

Location: This is a hybrid role to one of our following sites: Chicago, New York City or Goodyear, AZ

What is Factor? 

We believe that health and wellness starts with food and what you put into your body. Our goal is to help our customers achieve their health and wellness goals. We focus on being physically fit and healthy with nutritious, purposeful eating. We want to help real people achieve real results without sacrificing time and energy trying to sort through the overwhelming amount of information. 

We use the freshest, highest quality ingredients available, and our in-house culinary team is constantly working to optimize the nutritional value of every single meal. Meals arrive fresh and are fully prepared- simply heat in the microwave or oven and enjoy! 

Job Description: 

You will... 

Own the flawless execution of the operations plan, for all categories, sites and brands in your Pod(s). We aim to have 0 missed boxes, 0 ingredient subs, and 0 costing overages due to procurement related misses. The Operations Manager's role is directly responsible for overseeing ops projects from inception to completion and measuring success. It is also expected to foster a culture of continuous improvement and employee development, alongside the goal of driving both cost efficiencies and quality improvements. Lead the identification of key process bottlenecks and operational risks developing and executing corrective action plans that focus on continuous improvement and long-term value creation. Partner with Procurement leadership on long-term strategy across Operations and Strategy.

Key Responsibilities:

• Manage escalations (from production facilities, vendors, or etc) quickly and efficiently through a structured approach and effective and comprehensive communication
• Execute weekly ops
  • Manage completion of accurate weekly costing, scrubbing, and invoice approvals; support finance processes weekly and monthly through research.  Execute credits, refunds, RTVs effectively.
  • Ensure that launch is completed on time and accurately for all SKUs
  • Manage tickets and communications - responses are quick, comprehensive, and issues are closed out.
  • Manage PO placement, communication, improvements and issue resolution
  • Serve as primary POC for DC communications, questions, ad-hoc training, escalations, and problem resolution
  • PTO management and coverage
  • Identify and track week-over-week trends, with data.  Brainstorm solutions to resolve, and work on resolving with Sr Manager / AD.
• Communicate effectively
  • Build relationships and processes with production facilities and strategy teams
  • Encourage clear, strong, comprehensive communication with the team
• Own continuous improvement projects autonomously from end to end
  • Identify opportunities in current process using data-driven approach
  • Collaborate with various internal and/or external stakeholders
  • Build and manage Project Management Plan 
  • Roll out changes smoothly and track success metrics

You are...

• A team player and leader– You favor team victories over individual success. You are able to build strong relationships and bring the team together. You are a positive driver of change- challenge the status quo and bring ideas to the table
• A strong communicator and facilitator   – You are able to synthesize and present critical information to solve complex problems and facilitate group discussion to reach alignment 
• A structured problem solver guided by process - You possess strong organizational skills and consistently demonstrate a methodical approach to  your work.  
• Intellectually curious – You love to understand why things are the way they are, how things work, and challenge the status quo. You are not afraid to get into the weeds so we can build our way out of them 
• Data driven and detail oriented- you leverage data and insights and set a high bar for your team ensuring work is double checked before published
• Agile – You thrive in fast-paced and dynamic environments and are comfortable working autonomously and prioritizing and re-prioritizing to ensure we are meeting our business objectives

At a minimum, you have... 

• A Bachelor’s degree is required 
• 5+ years of purchasing or other relevant leadership experience, preferably in produce, protein, or other food products. 
• Vast knowledge and interest in food 
• Quantitative and analytical experience (either through education or professional experience) including solid comfort in Excel. 

You’ll get…

• Competitive Salary & 401k company match that vests immediately upon participation
• Generous parental leave of 16 weeks & PTO policy, as well as paid holidays off
• $0 monthly premium and other flexible health plans
• Amazing discounts, including up to 75% off HelloFresh subscription
• Emergency child and adult care services
• Snacks & monthly catered lunches
• Collaborative, dynamic work environment within a fast-paced, mission-driven company

This job description is intended to provide a general overview of the responsibilities. However, the Company reserves the right to adjust, modify, or reassign work tasks and responsibilities as needed to meet changing business needs, operational requirements, or other factors.