Jobs Companies Getwingapp Operations Manager

Sobre este puesto de Operations Manager en Getwingapp

Getwingapp · Híbrido · Taguig
Operations Manager

Our company is looking for an Operations Manager to start immediately!

The Role:
We seek an experienced and talented Operations Manager to join our esteemed team of leaders in our Philippine Operations. The main role is to be responsible for the success of supervisors and captains under the assigned cluster and oversee overall operational processes.

Who you are:

  • You are a successful manager who can understand and support your team’s strengths and weaknesses and provide high-level mentoring and guidance to achieve success
  • You are a passionate people-person who builds strong relationships with your team, other departments, and customers
  • You are a problem solver who goes above and beyond to ensure that productivity is at its highest and that efficiency is observed to drive excellence
  • You are forward-looking and continuously strategize on how to improve quality with each account and team member you handle
  • You value structure and ensure that policies are well-enforced
  • Duties and Responsibilities include but are not limited to:

  • Oversee a cluster of supervisors and monitor their performance, attendance, and quality of their service outputs
  • Monitor all accounts and perform regular health checks to address all issues with well-informed solutions
  • Communicate to the talent acquisition team resources that are unstaffed and that they are assigned an account within 3 days
  • Keep your team updated on the status of accounts, process changes, and company announcements through weekly meetings
  • Provide weekly coaching to tackle quality issues and to provide constructive feedback 
  • Create and improve incentive programs for team members to motivate them to perform well
  • Other weekly, monthly, quarterly ad hoc tasks as assigned
  • Qualifications:

  • Proven operations management experience in a BPO environment or similar
  • At least 1-year experience working in the Virtual Assistant industry
  • Excellent written and verbal English communication skills
  • Tech savvy and a fast learner
  • Adaptable and flexible

  • Schedule: US work hours (40+ hours per week)

    Location: This is a hybrid job (within Metro Manila)

    Qualifications:
    At least 3 years of proven operations management experience in a BPO environment or similar
    At least 1 year of experience working in the Virtual Assistant industry
    Excellent written and verbal English communication skills
    Tech-savvy and a fast learner
    Adaptable and flexible

    Environment & Technology needed for the job:
    Fast, reliable internet connection, fast and responsive computer, and reliable electricity
    Professional microphone headset or functional computer microphone equivalent
    Clean & professional background/audio environment for video calls with customers

    Benefits:
    People-focused company with a culture centered on community and personal growth
    Ability to network with executives at one of the fastest-growing companies in the US
    Opportunity to obtain knowledge about many industries simultaneously
    Remote work-friendly
    Avenues for rapid promotion & salary increases as the company scales
    Work on a 100% remote team that's spread across the globe
    Be a part of an early-growing customer success team at an early-stage, high-growth company
    Competitive compensation

    ¿Listo para postularte en Getwingapp?
    Postúlate en Getwingapp

    Empleos similares

    R1 RCM
    Operations Manager - FCC
    R1 RCM
    ⚡ Postúlate pronto Taguig City, Metro Manila Presencial
    ● Nuevo 👁 Visto ✓ Postulado hace 1d
    JLL
    Operations Manager
    JLL
    ⚡ Postúlate pronto Taguig, Philippines Presencial
    ● Nuevo 👁 Visto ✓ Postulado hace 2d
    First Circle
    Sales Operations Manager
    First Circle
    ⚡ Postúlate pronto Taguig, Metro Manila, Philippi... Híbrido
    ● Nuevo 👁 Visto ✓ Postulado hace 2d
    Wells Fargo
    Technology Operations Associate Manager (Service Desk)
    Wells Fargo
    ⚡ Postúlate pronto Taguig City, Philippines Presencial
    ● Nuevo 👁 Visto ✓ Postulado hace 3d
    Wells Fargo
    Technology Operations Senior Manager (Service Desk)
    Wells Fargo
    ⚡ Postúlate pronto Taguig City, Philippines Presencial
    ● Nuevo 👁 Visto ✓ Postulado hace 3d
    Accenture
    DE033421-Record to Report Ops Senior Manager
    Accenture
    ⚡ Postúlate pronto Taguig Presencial
    ● Nuevo 👁 Visto ✓ Postulado hace 4d
    LSEG
    Assistant Manager, Equities Operations
    LSEG
    ⚡ Postúlate pronto PHL-Taguig City-CitiPlaza Presencial
    ● Nuevo 👁 Visto ✓ Postulado hace 1sem
    Cisco
    Sales Operations Manager - Service Provider business
    Cisco
    ⚡ Postúlate pronto Singapore, Singapore Presencial
    ● Nuevo 👁 Visto ✓ Postulado hace 1sem
    PwC
    DevOps Engineer Manager (AC Manila)
    PwC
    ⚡ Postúlate pronto Manila (AC) - Six/Neo Building... Presencial
    ● Nuevo 👁 Visto ✓ Postulado hace 1sem

    Regístrate para recibir sugerencias adaptadas a los empleos que abres y las búsquedas que guardas.

    Más empleos en Getwingapp

    Ver todos los empleos en Getwingapp →

    Postúlate ahora
    🤖

    Un momento — para

    JobsRadar se creó para personas reales que están pasando un mal momento en su búsqueda de empleo — no para solicitudes automatizadas. Estás haciendo clic demasiado rápido y ahora estás bloqueado temporalmente.

    Vuelve más tarde. Si de verdad estás buscando empleo, cuentas con nosotros — solo compórtate como una persona.

    Catch your next role the second it’s posted.

    Create a free account and we’ll watch the boards for you — the instant a job matches your search, it lands in your inbox or Telegram. No digging, no refreshing.

    Create free account

    Free forever · takes 30 seconds · already have one?

    Toma ventaja en tu búsqueda de empleo.

    Únete a nuestro canal de Telegram para lo que te ayuda a conseguir el puesto — referencias salariales, el pulso semanal del mercado y avisos de nuevas funciones. Sin spam, solo señal.

    Únete al canal — es gratis