Project Role : Operations Engineer
Project Role Description : Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement.
Must have skills : Microsoft Windows Desktop Management
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Operations Engineer, a typical day involves overseeing the smooth functioning of production systems and services, ensuring they meet operational requirements and service agreements. This role requires continuous monitoring, managing delivery processes, and addressing any issues that arise to maintain system stability and performance. The position demands coordination with various teams to uphold service quality and operational efficiency throughout the day.

Job Title: Cross Application Access Support

Key Responsibilities:
Diagnose and resolve complex SCCM/MECM issues including client health failures, software deployment errors, policy non-compliance, and boundary/distribution point problems.
Package, test, and deploy applications via SCCM using MSI, MSIX, App-V, and script-based deployment methods maintain deployment collections and targeting logic.
Troubleshoot Windows 10/11 application failures — including installation errors, compatibility issues, DLL conflicts, registry corruption, and user profile problems — using logs, Event Viewer, Process Monitor, and CMTrace.
1. Provide a dedicated access enablement team to coordinate and accelerate end-user access provisioning and virtual device provisioning.
2. Manage end-to-end onboarding requests, covering account creation, group membership, application access, licensing and system entitlements.
3. Coordinate across the Customer Identity, Infrastructure, Security, Application Support and business teams to resolve access dependencies and bottlenecks.
4. Prioritize and expedite access requests for critical users, business-critical roles and time-sensitive onboarding activity.
6. Validate user readiness by confirming that the required systems, applications, shared drives, collaboration tools and business applications are accessible.
7. Perform issue resolution and escalation management for provisioning failures, approval delays and access-related incidents.

Shift Details:
24*7 shift
RTO- 3 days office presence

Additional Information:
- The candidate should have minimum 5 years of experience in Microsoft Windows Desktop Management.
- This position is based at our Pune office.
- A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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