At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive.   We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One. 

As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other. 

Job Description

The Operations Change Manager represents Operations in complex, high-visibility projects supporting Merchant Payment Services and other enterprise initiatives across U.S. Bank. This individual works closely with project teams, product partners, developers, business leaders, frontline teams, and subject-matter experts to understand operational impacts and ensure new products, processes, and technologies can be implemented successfully. This role is well suited for an experienced project or change-management professional who can get into the details of operational workflows while clearly communicating the broader business story to senior leaders.

Key Responsibilities

• Represent Operations in complex Merchant Payment Services projects and, as needed, broader U.S. Bank initiatives.
• Lead operational change-management activities from early project discussions through commercialization, implementation, and operational readiness.
• Partner with project teams, product leaders, developers, business leaders, and subject-matter experts to understand proposed changes and assess impacts to operational teams.
• Document current- and future-state processes, create process flows, and identify gaps that could result in manual work, customer impact, operational risk, or implementation challenges.
• Conduct operational impact assessments and translate findings into clear recommendations, action plans, and readiness requirements.
• Coordinate training, procedures, knowledge articles, communications, and other materials needed to prepare frontline employees and leaders for change.
• Track risks, issues, dependencies, decisions, and open items through resolution.
• Organize and synthesize large amounts of project information into a clear story that explains the change, its operational impact, and the actions required.
• Adjust communication based on the audience, providing detailed guidance for frontline employees and subject-matter experts while delivering concise, executive-level updates to senior leaders.

This role requires working from one of the posted U.S. Bank locations three (3) or more days per week.

Basic Qualifications
- Bachelor's degree, or equivalent work experience
- Four or more years of related experience

Preferred Skills/Experience
- Significant project-management, change-management, or operational transformation experience.
- Experience supporting complex, large-scale implementations within an operations, banking, financial-services, or call-center environment.
- Strong executive presence with the ability to communicate effectively with senior leaders, frontline employees, and technical and nontechnical partners.
- Strong risk and issue identification skills, including the ability to anticipate downstream operational consequences.
- Excellent organization and prioritization skills, particularly when managing multiple concurrent projects and large amounts of information.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits: 

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.