Sobre este puesto de Operations and Customer Quality Manager en Applied Materials
Who We Are
Applied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world. The equipment that we create and service is essential to advancing AI and accelerating the commercialization of next-generation semiconductor chips. Join us and push the boundaries of materials science and engineering in a company at the foundation of the electronics industry. The work we do together advances the world’s technology.
What We Offer
Location:
Singapore,SGPYou’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more.
At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits.
Key Responsibilities
Hardware Manufacturing Customer Experience Quality Engineering position
Develops and applies quality standards in accordance with company and customer requirements. Develops and conducts related tests to verify and improve Product Quality.
Gathers operational and test data and evaluates results.
Develops and uses procedures. Prepares documentation for inspection/ testing procedures. Recommends corrective action for procedural, product, or process deficiencies.
Analyze operational data – extensive analysis with Excel (Pivot and VLOOKUP); Develop and implement recommendations.
Evaluates work methods, procedures and policies. Tracks progress of qualification status, reviews reliability test results, determines disposition of non-compliant products, reviews and releases qualification packs
Utilizes drawings, specifications, industry standards, and sketches, adapting inspection measuring devices and procedures when necessary. Read and interpret technical drawings and specification requirements.
Reduces qualification cycle time and cost while still meeting quality performance requirements.
Responsible for driving Continuous Improvement in the Quality of AMAT’s product portfolio
Eliminate customer complaints and escalations. Participates in and may lead audits.
Work and demonstrate ability to closely lead multi-functional teams including but not limited to: experienced design and development engineers, Quality and Reliability engineers, Supply Chain Management teams, suppliers and technology partners in order to acquire and implement best known methodologies and deliver a better quality and customer experience than in current portfolio.
Monitor field customer performance of product to identify issues and allow for early investigation and mitigation
Drive investigation, capture, Root Cause Analysis, Containment, Corrective Action, Process Improvement to prevent issue recurrence, Monitor plans using statistical methods
Conduct Quality Post-Mortem and document lessons learned reviews from current and older products to prevent recurrence of Quality issues and drive corrective actions into the next generation product portfolio
Drive customer escalation resolution (root cause analysis, Containment, Corrective Action and Process Improvements following the 8D discipline format) to prevent recurrence of problems
Drive Design, Quality, Reliability, lessons learned and VoC (Voice of Customer) requirements into new product designs to improve the quality and reliability of new products.
Conduct Quality Post-Mortem and document lessons learned reviews from current and older products to prevent recurrence of Quality issues and drive corrective actions into the next generation product portfolio.
Drive customer escalation resolution
Requirements
Bachelor's Degree – Mechanical/Electrical Engineering, Computer Science or related Engineering Technology
Advanced Quality Certifications
5-8 Years of Quality function experience in general industrial equipment, automotive, heavy engineering, medical etc. Semicon is preferred
Drive investigation 8D/SCAR Root Cause analysis and Corrective Action, Containment, Prevention, Proliferation measures, FMEA, DMAIC, Green Belt Certified or equivalent, Analytical tools (Paretos, Histograms, Ishikawa (Six Elements), Scatter, Control charts, checklists). Prevent recurrence.
Demonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplines.
Microsoft Office applications (Excel proficiency required), Power BI
Experience in high volume manufacturing environments
Proven track record working and managing customer issues and suppliers Key Performance Indicators (KPIs)
Manage and coordinate customer PPM (Parts per Million) against supplier PPM, supplier problem solving on time, cost recovery and supplier warranty indicators
Knowledge of Quality systems and measurements, Lean Manufacturing, Advanced Product Quality Planning (APQP), Product Part Approval Process (PPAP), PFMEA, ISO9001, Quality Assurance tools
Undertake special projects as required
Lead, Contribute and support continuous improvement activities
Prepare and present reports at group meetings and internal customers
Understanding of engineering drawings and manufacturing processes
Ability to work in a diverse and dynamic environment
Planning and prioritizing activities
Good communication and interpersonal skills
Negotiation and Influencing skills
Ability to present data effectively
Problem-solving skills
Team working skills
Analytical skills
Time management
Understanding of cost and financial impacts
On-Site support job 100% - not Hybrid, No Relocation allowance, 12 % Analytical
Experience in semi conductor equipment manufacturing or equivalent industry will be an added plus
Additional Information
Time Type:
Full timeEmployee Type:
Assignee / RegularTravel:
Yes, 20% of the TimeRelocation Eligible:
YesApplied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.
