We’re looking for motivated, engaged people to help make everyone’s journeys better.

Hours

In this position you have to work on weekends, your days off will be on weekdays.

Annual Hiring Range/ Hourly Rate:

$21.50- $25.07

Benefits

• Paid time off
• 401k, with company match
• Company sponsored life insurance
• Medical, dental, vision plans
• Voluntary short-term/long-term disability insurance
• Voluntary life, accident, and hospital plans
• Employee Assistance Program
• Commuter benefits
• Employee Discounts
• Free hot healthy meals for unit operations roles

Main Duties and Responsibilities:

• Partners with various levels of management to understand business objectives and identify corresponding IFBL & FAC's needs; implements strategies to support and improve quality.
• Helps drive unit-wide quality strategy programs and processes.
• Partners with operations and training functions to identify training needs and provide input on training approaches and content.
• Partners with operations to identify and use the 8D process to resolve flight attendant comments.
• Ensures that daily, weekly, and monthly reports are completed accurately and in a timely manner.
• Receives and responds to customers inquiries relating to flight attendant comments.
• Works directly with the customers during IFBL disputes and visits to the unit.
• Communicates flight attendant comment reporting verbally and visually to the operational staff and management.
• Data entry of flight attendant comments.
• Other duties as assigned by management.

Qualifications

Education:

• High School diploma or equivalent is required
• Associate's degree preferred

Work Experience:

• 1 year of customer service experience in a manufacturing environment
• 1 year of data entry experience

Technical Skills: (Certification, Licenses and Registration)

• Strong Microsoft Office experience, especially Word, Excel, and PowerPoint
• Working knowledge of operations
• Presentation skills

Language / Communication Skills:

• Must have excellent written and verbal communication skills

Job Dimensions

Geographic Responsibility: Unit

Type of Employment: Full-time / Part-time

Travel %: None

Exemption Classification: Non-Exempt

Internal Relationships:

External Relationships:

Work Environment / Requirements of the Job:

Budget / Revenue Responsibility: (Local Currency)

Organization Structure

Direct Line Manager (Title): GM or Mgr, Ops

Dotted Line Manager (Title, if applicable): 

Number of Direct Reports: n/a

Number of Dotted Line Reports: n/a

Estimated Total Size of Team: 2

gategroup Competencies Required to be Successful in the Job:

• Thinking – Information Search and analysis & problem resolution skills
• Engaging – Understanding others, Team Leadership and Developing People
• Inspiring – Influencing and building relationships, Motivating and Inspiring, Communicating effectively
• Achieving – Delivering business results under pressure, Championing Performance Improvement and Customer Focus

Demonstrated Values to be Successful in the Position

Employees at gategroup are expected to live our Values of Excellence, Integrity, Passion and Accountability. To demonstrate these Values, we expect to observe the following from everyone:

Excellence

• We put the customer at the forefront of everything we do, taking time to understand their needs, wishes and desires.
• We constantly learn by giving and receiving feedback, improving from our mistakes and bettering ourselves.

Passion

• Hospitality, in its purest form, comes down to a single, core principle: care. We do everything with thoughtfulness, attention, and care.
• We have a growth mindset, a resilience that makes us determined to bounce back from failures and setbacks.

Responsibility

• We care about what we do, and we understand the impact we have on others and the planet.
• We always look out for each other –creating a safe workplace environment is everyone’s responsibility.

Respect

• Every job matters. We each do our part to ensure our colleagues and our customers succeed in their goals.
• We respect each other’s voices and foster a workplace that supports inclusion and belonging. We are all one gategroup

•    To be considered for this position, please submit your application by 10/26/2026

The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position.  They are not intended to be an exhaustive list of all duties, responsibilities, and skills required.  Management reserves the right to modify, add, or remove duties and to assign other duties as necessary.  In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

gategroup is an equal opportunity employer committed to workforce diversity.  All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status or other category under applicable law.

For further information regarding Equal Employment Opportunity, copy and paste the following URL into your web browser: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

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If you want to be part of a team that helps make travel and culinary memories, join us!