Sobre este puesto de Onboarding Specialist I en Diligent Corporation
Here’s a summary of the role:
Love helping customers succeed? Thrive in fast-paced, client-facing environments where no two projects are the same?
As an Onboarding Specialist, you’ll play a critical role in shaping the early customer journey—guiding clients from implementation through adoption and ensuring they realize value quickly. If you’re someone who enjoys project coordination, delivering impactful client training, managing multiple stakeholders, and building strong customer relationships, this could be your next great move.
This is an opportunity to work with clients, senior stakeholders, and global teams while becoming a trusted advisor during one of the most important phases of the customer lifecycle.
Here’s a breakdown of what you’ll do (not all of it, just the important stuff):
- Own and manage the end-to-end onboarding experience for assigned customers, ensuring a seamless transition from sale to adoption
- Lead onboarding projects by coordinating timelines, milestones, and internal stakeholders to deliver successful outcomes
- Deliver engaging product onboarding sessions and training to help customers quickly adopt and maximize value
- Configure customer environments and guide clients through setup and best-practice implementation
- Build trusted relationships with stakeholders including administrators, business leaders, and senior client contacts
- Partner cross-functionally with Customer Success, Product, Support, and Sales teams to resolve challenges and improve customer outcomes
These are the essentials you’ll need to get an interview:
- 3–5 years of experience in customer onboarding, implementation, project coordination, or customer success
- Strong client-facing communication and presentation skills, with confidence engaging senior stakeholders
- Proven ability to independently manage multiple onboarding projects in a fast-paced environment
- Experience coordinating cross-functional teams and driving timelines to completion
- Strong organizational skills with a proactive, self-driven approach
- Excellent English verbal and written communication skills
It would be great if you had these too, but we’ll support you if you don’t:
- Experience working in SaaS, software implementation, or B2B technology environments
- Exposure to governance, compliance, legal technology, or entity management solutions
- Experience working with enterprise customers or global accounts
- Prior experience in product adoption, customer enablement, or implementation training
About Us
Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster.
Learn more at diligent.com or follow us on LinkedIn and Facebook
What Diligent Offers You
- Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
- We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few
- We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
- Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.
Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place.
Headquartered in New York, Diligent has offices in Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney. To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to work onsite at least 50% of the time. We believe that in-person engagement helps drive innovation, teamwork, and a strong sense of community.
Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and US EEOC’s Know Your Rights. We are a drug free workplace.
We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at [email protected].
