Sobre este puesto de Implementation Lead en Noto
About Noto
Noto is building the AI-native operating system for after-school businesses — tutoring centers, music schools, sports academies. There are 180,000 of them across the U.S., and most still run on spreadsheets and legacy tools. We're replacing all of it with one modern platform.
We're founded by two technical founders — AJ Ding (CEO) and Steve Wang (CTO) — based in NYC, and backed by a $3.8M seed from Base10 Partners and South Park Commons. Revenue and team size have both doubled in the last two months.
We're a small team of builders who care about craft, our users, and the small-business owners we serve. Come build with us!
(The team at karaoke with one of our favorite customers)
Team Background 🤝🏻
AJ Ding (CEO) - Second-time founder and previously built an AI recruiting company. He was a machine learning engineer and data scientist at Quora, Lyft, & Meta. He studied Statistics at Yale and most importantly, he comes from a family of small business owners.
Steve Wang (CTO) - Former Head of Engineering at Nitra (a16z backed vertical SaaS). He's worked in data science and engineering at Lyft. He studied math at Harvard, and his family is from Canada.
Location 📍
4 days in-office (Herald Square)
1 day remote per week
1 week per quarter work from anywhere
Occasional travel for team off sites and customer visits
Work Culture 💼
High Camaraderie: We are in the trenches together and celebrate our collective success.
Low Ego: We believe in collaboration over hierarchy 🤝. We have a flat decision-making structure—great ideas can come from anywhere.
High Output: Expect an intense, high-growth environment. We invest that time because every week moves the product forward and our users closer to success. This may occasionally include evening work, with weekend availability as needed to support ad-hoc customer needs.
Have Fun: Hackathons in Mexico City 🌮, karaoke with customers, team off-sites.
Growth Mindset: We attend industry events and learn directly from our users.
The Role 🎯
As an Implementation Lead, you’ll own the critical first experience our customers have with Noto.
You’ll work directly with tutoring centers, music schools, and academies to onboard their data, configure their systems, and train their teams—ensuring they go live quickly and successfully. This role sits at the intersection of operations, customer success, and product, and is essential to scaling Noto’s growth.
Responsibilities
Customer Onboarding & Implementation
Own end-to-end onboarding for new customers—from kickoff to successful launch
Partner closely with data team to collect, clean, and migrate customer data (students, schedules, billing, etc.) into Noto
Architect the software to match each business’s workflows and needs
Ensure fast, high-quality implementations that minimize time-to-value
Training & Enablement
Train customers across roles (owners, admins, instructors) through live sessions, async content, and documentation
Create scalable onboarding materials (guides, videos, templates)
Act as a trusted advisor to help schools adopt best practices
Customer Support & Success
Serve as a frontline resource for customer questions and issues during onboarding and beyond
Troubleshoot problems quickly and ensure a high-quality customer experience
Partner with Customer Success to ensure long-term retention and satisfaction
Product Feedback & Improvement
Gather and triage customer feedback to identify patterns and product gaps
Collaborate with Product and Engineering to improve onboarding flows and core features
Advocate for the customer while balancing product priorities
Ideal Candidate 💡
1-4 years of experience in Customer Success, Implementation, Project Management or similar roles
Experience working at a startup or in fast-paced, ambiguous environments (bonus if early-stage)
Strong problem-solving and organizational skills—you can bring structure to messy problems
Comfortable working with data (Excel/Google Sheets; SQL is a plus)
Excellent communication skills—you can clearly explain complex workflows to non-technical users
High ownership mindset—you take initiative and see things through end-to-end
Passion for helping small businesses succeed and willingness to engage directly with users
Nice to have:
Experience with SaaS onboarding or implementation
Experience working with SMB customers or in education / local services
Compensation & Perks 💰
Competitive pay and meaningful equity 📈
Office lunch and a stipend for work-related expenses 🍕
Company Retreats – Join us for team retreats to bond, recharge, and plan the future together ✈️
100% company-paid benefits 🏥
Interview Process 🧩
15 min behavioral
45 minute take-home customer success exercise
Onsite (in NYC) to experience a day in the life
Why Work With Us ❤️
Serve everyday people in local communities and make a large impact in an underserved market
"Y'all are incredible and have made such a difference in my life in ways both professional and personal. I'm grateful and indebted." - Noto Customer 🥰
Each customer averages over 6 hours of usage / day
Work with a smart, collaborative, ambitious, and caring team
Fast paced environment
High level of ownership
Fun founders + team off-sites 😄
👀 Sound Interesting?
Let’s talk. If you’re excited to build from ( almost ) zero to one, own meaningful parts of the stack, and help scale a product loved by educators and creators, we’d love to meet you! ✉️
