About the Role

The On Call In-Room Dining Coordinator supports the Food & Beverage team by delivering exceptional guest service through accurate order taking, clear communication with the kitchen, and timely coordination of in-room dining and amenities. This role ensures every guest interaction reflects Four Seasons standards and enhances the overall guest experience.

What You Will Do

• Answer guest calls using professional, courteous telephone etiquette while accurately capturing all order details

• Describe menu items with clear, engaging explanations of ingredients, preparation methods, and flavors

• Enter and communicate orders (including special requests) to the kitchen using the POS system and verify accuracy

• Coordinate timely delivery of in-room dining orders to ensure quality and guest satisfaction

• Monitor guest needs, respond promptly to requests, and resolve concerns with urgency and care

• Coordinate amenity deliveries from order placement through execution, ensuring accuracy and timeliness

• Support minibar replenishment and related communication processes

• Maintain accurate billing, including closing checks and recording charges and gratuities

What You Bring

• High School Diploma or equivalent

• Experience in a luxury hotel, food & beverage, or related environment (preferred)

• Strong verbal and written communication skills, especially over the telephone

• Ability to multi-task in a fast-paced, high-volume environment

• Solid computer skills and familiarity with POS systems

• Strong problem-solving skills with the ability to handle guest concerns effectively

Discounted

• Medical, Dental, and Vision coverage

• Parking and SEPTA access

• City Fitness membership

Schedule & Hours

• On-call position

• Must be flexible to work weekdays, weekends, holidays, and evening/overnight shifts