Primary Location

Department

Shift

Schedule

Weekly Hours

FTE

Employee Status

*Expected Starting Pay Range

*Starting pay is based on experience, skills, and equity; exceptions may apply for highly qualified candidates. Additional pay (e.g., shift, on‑call, or weekend differentials) and benefits may apply. Annual pay may vary based on FTE status.

JOB RESPONSIBILITIES

• Investigation - Respond to, investigate, and problem solve routine complaints reported by patients, parents, visitors and employees. Engage expert resources in order to timely address patient, parent, visitor and employee concerns.

• Monitor - Direct traffic within Cincinnati Children's and control parking of all patients, parents, visitors and employees. Escort patients, parents, visitors and employees to and from parking areas as needed. Control access for the entire Medical Center and perform all necessary locking and unlocking needs within the various buildings and grounds.

• Patrol - Patrol buildings and grounds by way of motor vehicle, foot, and bike patrol. Ensure only authorized personnel are admitted onto hospital premises. Responsible for ensuring visitor, staff and patients are properly badged prior to entering/exiting elevators. Report safety and fire hazards observed on routine patrols and inspections; look for violations of the Joint Commission, OSHA, NFPA and Cincinnati Fire Code safety violations. Provide way-finding and general assistance for patients and visitors during routine security duties. Individual must have the ability to relate to customers, provide clear communications in a courteous, professional manner, and help whenever necessary. Applies their proven skills and abilities toward the training of other employees.

• Visitor Management - Respect the right of parents/guardians and adult patients to identify who may and may not visit by communicating visitor policy and enforcing their preference of approved and unapproved visitors. Provide badging and access that is specific to their needs.

• Respond - Emergency Response to distress calls, panic alarms, and emergency calls for disorderly conduct, disruptive people, or combative patients. Respond to all hospital codes and evaluate the situation and act within CCHMC policy guidelines.

• Assist clinical staff with patient restraint - Physically restrain patients or other visitors as instructed by the appropriate clinical staff members. Requires annual recertification in physical restraint training.

JOB QUALIFICATIONS

• High school diploma or equivalent

• 3+ years of work experience in a related job discipline

• Valid driver's license

• Ability to successfully complete TCI training and receive TCI certification within 6 months of your employment start date

• Physical strength, stamina, agility, and physical control to safely, comfortably, and without risk of injury to self or others perform the following tasks:

• Stand for extensive periods of time

• Walk, stoop, kneel, twist/turn, and lift/carry up to 30 pounds

• Squat/crouch, lunge, and maneuver to the floor

• Slide down a wall while supporting the weight of another person

• Get up quickly from the floor to a standing position

At Cincinnati Children’s, we come to work with one goal: to make children’s health better. We believe in a holistic team approach, both in caring for patients and their families, and in advancing science and discovery. We strive to do better and find energy and inspiration in our shared purpose. If you want to be the best you can be, you can do it at Cincinnati Children’s. 

 Cincinnati Children's is: 

• Recognized by U.S. News & World Report as a top 10  best Children's Hospitals in the nation for more than 15 years 

• Consistently among the top 3 Children's Hospitals for National Institutes of Health (NIH) Funding 

• Recognized as one of America’s Best Large Employers  (2025), America’s Best Employers for New Grads (2025) 

• One of the nation's America’s Most Innovative Companies as noted by Fortune 

• Consistently certified as great place to work 

• A Leading Disability Employer as noted by the National Organization on Disability 

• Magnet® designated for the fourth consecutive time by the American Nurses Credentialing Center (ANCC) 

 We Embrace Innovation—Together.  We believe in empowering our teams with the tools that help us work smarter and care better. That’s why we support the responsible use of artificial intelligence. By encouraging innovation, we’re creating space for new ideas, better outcomes, and a stronger future—for all of us. 

Comprehensive job description provided upon request.

Cincinnati Children’s is proud to be an Equal Opportunity Employer committed to creating an environment of dignity and respect for all our employees, patients, and families. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, genetic information, national origin, sexual orientation, gender identity, disability or protected veteran status. EEO/Veteran/Disability